Ourisman Collision Center - Edgewood

Oct 10th, 2023

Oct 6th, 2023

If I could rate this collision center past 5 stars I would. I got rear ended, they took of care of me in less than a week. Rental car onsite, and the front desk lady (first desk behind the front desk) was extremely helpful. I received updated every two days. I had a dent and some damage on my door unrelated to this repair, they even gave it a little bit of TLC to make it look good! I'm beyond grateful for this shop and their staff!!!!!!!!!!
Sep 6th, 2023

Headlight repair on a 2016 Camaro. Very Professional and nice job when work completed. Garrett was our representative and he went beyond great customer service. All those involved were very kind. I needed a ride to and from the center. The personnel were more than kind and friendly. They placed a badge on my car as a well as replaced a light bulb in the other light and fuses as a courtesy. I would definitely recommend them for future repairs!
Feb 20th, 2023

Worst Experience ever and its still not over..4th trip coming soon, to fix a 7 month old vehicle.I'm leaving this review because I want Toyota and the People that build these Excellent Vehicles to know how this place is fixing them and calling there selves Toyota Certified and a Gold Standard. Please take a look at there work over the last 3 visits.You will see the scratches to the fender and also how they installed the black trim above the tire well..Nice job..that was only the beginning...next time in.. look at the bumper cover, looks like we dont check to make sure its on or a faulty part, o well the customer wont notice...or just blame the insurance company...that aways works...Wrong...third time in, another New bumper cover nice Orange peel paint job(right below the headlight, best view) ..The Nightmare continues and so does the countless time I have lost over a vehicle that they said each time was 100% fixed..Fyi....I already reached out to the Business owner he was to busy to talk to a customer, so I decided to leave this Review..
Dec 23rd, 2023