Dr. Nekia Staley-Neither

Something isn't right. I am a transfer patient and went for the first visit only to be told I have to pay $159 for a cleaning. We all know that cleaning is a preventive care procedure and should be free. I was told that I am out of network.. Why would this place not let me know that they were out of network on the initial appointment set up. I walked right out. Seeking an in network dentist.
Mar 14th, 2024

I HAVE NEVER EVER! Red flags began before the initial appointment: staff call prior to initial appt to tell me medical insurance provider has the wrong birthdate (not true); day of initial visit discuss dental coinsurance is 20%, so why attempt to charge and collect more than 50% of estimated charges for regular cleaning before being seen? Pre-pay almost $200 before being seen for 1st visit, then after seeing patient suddenly say initial charge already paid doesn't include full-series xrays and that requires additional $75+!!! Excuse given that "notes say patient doesn't have full set of teeth, and because she has more teeth they NOW have to take full xray panel" What competent provider doesn't take full xrays at initial visit??? And when asked where'd the note come from saying the patient didn't have full set of teeth, they can't say! I'm told the practice is out of network for all insurance providers and you do not file any dental insurance claims directly, I must submit claims for dental insurance reimbursement - if that's the case why require all the insurance information 24 hours prior to the appointment and call insurance companies for pre-authorizations? A $25 deposit for next visit is charged at initial visit (prior to seeing dentist/hygenist) and I NOW fully understand why!!! Anyone with good sense visits once and NEVER comes back or keeps the follow up appt!!! New patient intake forms submitted more than 24 hours before initial appt are very thorough and asked extensive medical questions including all medications, but questioned for list of medications during exam as if that information is missing!? After initial exam and cleaning, an attempt for additional treatment requested a 25% deposit payment due when scheduling appointment with balance due at appointment!!! The money-grubbing is necessary because the quality of care and customer service will NEVER garner this practice repeat business or genuine referrals!!!! Note: this occurred at the Central Ave location
Nov 29th, 2023