Automotive Keys Crofton MD

Please stay away. Service is not professional. I called to ask whether they could fix a car door lock that was jammed. I wanted price information and set up a time. I was told the technician would call me with the information. Instead the technician shows up at my home unexpectedly. I was working at the time. I had no idea how much it was going to cost me so I said I could not do this now. I asked to return later but to call first with the information. Two hours later I called back and I was told it was going to be $80 but to consult with the technician. I agreed to the visit. Upon arrival I asked the technician how much it was going to be after I explained the situation. No clear answer. The technician did not understand English. He used Google translate to communicate. This made things difficult. He then started working but after a while gave up. The issue was not resolved, however I was willing to pay for the time (15 - 20 minutes total). He wanted to charge me $120. I said that was not the price agreed in the phone. He got upset. He said how much I wanted to pay. I said $80 as the issue was not resolved. He took my credit card and said there was going to be a 7% charge for credit card. Instead he charged $87. I said the amount was not correct. He got upset and faked my signature. Then he drove off. I called the company to complain. The manager noted the complaint but then tried to defend the technician. I said that faking my signature was credit card fraud. I informed him I would be reverting the charges as they were not authorized. He said that I asked for two visits. I corrected him and said that the first visit was never requested. He got upset with me. He asked me not to tell him how to run his business. I ended the call.
Aug 18th, 2023

I called there office the women who answers the phone was very rude. Kept me on speaker Phone while she talk to me. When I geve her My adresss she said we dont service you and hung up before I could say Anything. Will never call again even if I am in the area !!!
Mar 17th, 2022

This place is probably a great location for key services but I'll never know because when I called to ask more questions about the store, the representative who answered was unpleasant and not answering questions with a "yes" or "no" but with mmhmm and nuh-uh. When I said "thank you for your help," she just hung up. So, no, thank you.
Mar 1st, 2022

My key was broken in the ignition, but now I dont have to stress because of your mobile cutters.
Jan 26th, 2019

My key was broken in the start, however now I don't need to pressure on account of your versatile cutters.
Aug 25th, 2018