Traci Hall - State Farm Insurance Agent

I have had nothing but negative experiences here. For starters the customer service was not adequate, taking days to get a response or even just not getting one. When asking to remove some coverages from my policy, I was sent back a rude email basically implying that I didnt know what I was talking about and didnt know what I was asking to remove. The rates are also insane. Within 12 months I received 4 increases that were $30-$40 EACH, meaning within a year my policy has literally doubled. When asking what these increases were for all I got was a statewide increase the coverage I asked to have removed 6 months ago still has not been removed nor have I received any updates on this removal or the money being paid back to me for the 6 months I was paying for the coverage when I shouldnt have been.
Apr 7th, 2024

Unfortunately while traveling cross country a semi truck lost a break drum in front of me while on a back road highway in no mans land Texas. Traci helped me find lodging and arranged for a tow to the nearest repair shop over a hundred miles away. She went above and beyond to ensure me and my family were safe and taken care of. Ive since moved my homeowner policy to State Farm as well. You cant find a better agent to fulfill your insurance needs!! Thanks Traci youre the best!!!!
Mar 17th, 2024

Thank you for getting invovled with MVA for us. We were there 2 hours getting our problem resolved on our 3rd visit. It was finally taken care of sucessfully by Aku at MVA in Hagerstown.
Mar 15th, 2024

Traci Hall has saved me money on my car insurance. The most professional and caring person for people who are looking for a Agent and not a 800 # with automated responses. She is extraordinaire and such a wonderful person as well. She has a great staff as well Such a great team!
Mar 11th, 2024

Thank you Agent Traci Hall for saving me money on my car insurance. The most professional and caring person for people who are looking for a way to know who your Agent is and not deal with a 800 #. She is extraordinare!
Mar 10th, 2024