ConnectYourCare LLC

This is the first time i use Connect Your Care, and so far, I am not impressed. They keep on requesting documents for every use of MY personal FSA funds. This is the first time I had to deal with such thing. Even a $25 copay they (they always say it is the IRS who is requesting this info) want to know who, what, where, when, and cost. This is time consuming and irritating. Update-name had changed to Optum Financial, still the same annoying practices.
Feb 3rd, 2023

Worst Company ever experienced for claim my tuition back. Endless documents requirement. One kid, age 3, go to school as day care. Got denied for reimbursement of my own money due to no "pre-school" labelled on the statement. And also other obstacles. I will give 0 if it allows.
Aug 16th, 2022

Terrible customer service. Lack of responsiveness, follow up and resolution. Still awaiting my reimbursement for funds they continue to fail to release without communication/clarity on why.
Jun 13th, 2022

Horrible Horrible Horrible. Do not use. I have been working on an issue to get a statement for my account since January 20, 2021. I have opened numerous cases. I wrote a google review last week with the truth (but non-offensive against terms of service) - it has been removed. I'm writing another shorter review, as people still need to know how horrible the company and their technology are. It's April 23rd, and I can get a statement for Q1! At least all their support people give the same answer, "It should be ready next week." Too bad they don't all agree that first week ended April 7, what they really mean is just keep trying another week from now, indefinitely.
Mar 24th, 2022

FSA Account I have currently been on a call for 1 hour and 24 minutes (and counting) with Optum Financial/ConnectYourCare. The first 56 minutes was spent on hold. I started with Patrick and explained my issue and he shared that they have been having server technical issues due to some type of migration. When he was unable to resolve my issue, he offered to transfer me to another team that specializes in technical issues, and he transferred me. Eventually, Carl answered and said he could help, but then told me that he would need to transfer me to someone who could assist with my issue since my FSA is with Connect Your Care. Mind you, I have given my name, social security number and birthday many times. This last transfer has me on hold again as the automated attendant now cant seem to find my birthday in their system and needs me to speak with a representative. Now going on 1 hour 30 minutes (I am a slow typer). I continue to get the offer of having someone call me back if I leave my number. Given my experience so far, I am reluctant to do that it could be next month before they call me back. The issue When I attempt to login under my participant username and password, it takes me to the HRCommand site, which I use for company level needs (reports, add, terms, etc.), but I dont seem to be able to view my personal FSA claims on this page and that is what I was hoping to speak to someone about. Never mind that the reason I needed to view my account was to check on the status of some of the claims where I am being required to submit documentation for a specialist (vascular surgeon, cardiologist, etc.) office visit. So, I was already frustrated in having to substantiate claims for doctor visits. I am also continually amazed at the lengths an FSA provider goes to validate a claim given the low level (0) of risk taken on by the vendor. If I make a mistake or try to commit fraud against the account, (not that I would) the IRS is coming after me, not the vendor. I am attempting to comply with the arbitrary vendor rules, but if I am unable to access my account via my computer or phone (same thing happens on the app as well), how can I? Really, who has time for this...1 hour 54 minutes and counting
Apr 22nd, 2022