Goodyear Auto Service

I'd give them 5+++ stars if I could, especially Keith, Brandon and Todd. These guys could do a side job in customer training. They're friendly, courteous, helpful and clearly care about ensuring quality service. This is my second visit for a tire replacement. They did a great job the first time, so I'm back 8 months later. Goodyear Auto Services is definitely my go to for tires.
Apr 1st, 2024

Called on a snow day ( Saturday) Keith helped me out got me right in and let me pick the time for the appointment
Mar 4th, 2024

Feb 22nd, 2024

Feb 21st, 2024

I made an appointment online for service. I was then contacted by an employee who asked me to come in an hour prior to the appointment time I made online. Due to the nature of the work I needed done, I complied and took vacation time. When I arrived I was told that the mechanic did not have time to get to me and to go to another Goodyear for service. The store clerk should have confirmed the time with the mechanic before asking me to come early. Didn't offer anything in the way of compensation for my inconvenience. Very unprofessional and disrespectful. Will not be returning here for any service. Update. I was contacted by the manager who expressed his concern and offered to remedy the situation and advised that it would be addressed. He communicated with the Goodyear in Ellicott City, who would ultimately repair my vehicle for me, to extend courtesy on his behalf.
Apr 4th, 2024