United Bank

Review: United Bank, Bowie, Maryland I recently had an unfortunate experience with Ms Taylor, a customer service representative at United Bank in Bowie, Maryland. I must say, her behavior was extremely disappointing and unacceptable. During my visit, I needed assistance with an withdraw, and despite providing her with all the necessary verification (driver's license) , Ms Taylor insisted that she couldn't verify my identity. She also used my negative balance in my business account as an excuse to deny me access to funds in my personal account. What bothered me the most was her insensitive comment about the number of addresses I had. In these challenging times, where many people have experienced housing instability due to the pandemic, it is disheartening to encounter such judgment and insensitivity. Thankfully, my experience with Miss Hall at the New Bern Bank was pleasant and helpful, verifying my identity without any issues. This only highlights the inconsistency in customer service at United Bank. Due to this unpleasant encounter with Taylor, I have decided to close all my accounts with United Bank. It is essential for banks to prioritize respectful and efficient customer service, and unfortunately, Ms Taylor fell short of my expectations. #UnitedBank #CustomerService #Disappointed #ClosingAccounts #BetterServiceNeeded
Apr 1st, 2024

Most professional, family friendly Bank I have ever experienced. I Went to go open my kids a savings account and was explained every step of the process and even how to set up online banking. The entire process took less than 1 hour. They were very knowledgeable about their products and gave excellent customer service, I will definitely be back and be sure to tell others.
Mar 15th, 2019

Great bank for my business account.
Sep 17th, 2018

My personal experience has been pleasant at this bank. The staff are professional with friendly smiles. Thank you Trionna Ramsey and Terry Mazzella for making my banking easy.
Aug 24th, 2018

Jul 27th, 2018