Homesnap

HORRIBLE CUSTOMER SERVICE. DON'T ADVERTISE HERE. CAN'T GET AHOLD OF CUSTOMER SERVICE OR GET ANYONE ON THE PHONE TO SPEAK TO. I WILL BE CANCELLING AND REQUESTING REIMBURSEMENT. IT'S BEEN 4 MONTHS AND THEY CAN'T CORRECT A SIMPLE DISCREPANCY I REQUESTED ON GOOGLE PROFILE COVERAGE AREA. THE CLIENT REVIEWS DON'T GET POSTED EITHER. ALSO, THE LEADS YOU GET FROM CONCIERGE ARE POOR QUALITY AND NOT WORTH YOUR MONEY. DO YOURSELF A FAVOR AND STAY AWAY!
May 9th, 2022

Never use Homesnap to run ads for you. The quality of the ads are one thing, but Ive tried to cancel my ads probably 10+ times and never once did they get back with me. They make it impossible to cancel. They told me multiple times we will have someone get back with you and it never happened. They charged me thousands of dollars until I just cancelled my cards because there was no way to have them just cancel my subscription. By far the worst advertisement company I have ever worked with. I have never had a company just not get back with me when Ive reached out 10 or so times. Ive never even had to reach out to a company more than twice to cancel something. NEVER use them. And I never leave bad reviews or reviews in general, but they drove me to this point.
Apr 26th, 2022

If I could give a negative star I would. I paid Homesnap over $14,000 to generate leads for our Real Estate Firm. Had quarterly meetings with them to addressed my concerns. They listened but never did anything to resolve the issue. 99.9% of the leads they have sent me were 2 to 8 hours away. I received leads for other states where I'm not licensed to sell real estate, but I DO NOT get leads in my market area. If you want leads for other states Homesnap is for you! If you want leads in your market area find something else. Complete waste of Money!
Apr 19th, 2022

Don't waist your money here. I paid Homesnap over $14,000 to generate leads for our Real Estate Firm. Had quarterly meetings with them to address my concerns. They listened but never did anything to resolve the issue. 99.9% of the leads they have sent me were 2 to 8 hours away. I received leads for other states where I'm not licensed to sell real estate, but I DO NOT get leads in my market area. If you want leads for other states, Homesnap is for you! If you want leads in your market area, find something else. Complete waste of Money
Apr 18th, 2022

The Concierge Program is a scam. The customer service reps are unorganized and dont care about us. My leads were for 2 hours away from me when my service area was only for the county in which I live. Next, when I call the leads, literally every single person acted like they had NO IDEA that they had given their info and were absolutely NOT inquiring at all about anything real estate related on the web. And today, after my specific commitment on this subscription is up, they have billed me AGAIN! This program is nothing but a scam.
Apr 10th, 2022