Apple Bethesda Row

Recently, my experience at the Apple Store took a disappointing turn. As a long-time iPhone user, I've always been satisfied with their products and service. However, my visit on 4/9/24 left me thoroughly dissatisfied. I had ordered a phone online and decided to exchange it for a different color. Prior to my visit, I called the store and was assured that the process would be straightforward: I could return the original phone and receive a gift card to purchase the new one. Upon arrival, an employee initiated the return process. However, when I mentioned that I had financed the purchase through the Apple website, things took a frustrating turn. The employee seemed uncertain and sought assistance from a supervisor or manager. Unfortunately, the supervisor I encountered was unhelpful and outright rude. Despite contradicting the information provided during my phone call, she insisted that the exchange couldn't be processed because of the financing. Additionally, she claimed that I couldn't take the phone home without connecting it to a carrier in-store, which contradicted my past experiences. Throughout the encounter, the supervisor maintained a disrespectful demeanor and even blamed me for the situation. This experience was far from the exceptional customer service I had come to expect from Apple. As a result, I have no intention of returning to this particular store. The lack of professionalism and disregard for customer satisfaction have left a lasting negative impression.
Apr 10th, 2024

Mar 19th, 2024

I took an appointment, my airpods failure has been fixed very quickly by a charming lady. Very good service thank you !
Mar 18th, 2024

Apple is obnoxiously confident in their products... to the point that they overcharge and underdeliver.
Mar 10th, 2024

This godforsaken store has my computer and has neither sent it out for repair (I dropped it off four days ago!) nor will anyone actually answer the phone to tell me where it is. Meanwhile, THREE different Apple support people - including the guy at the store who checked me in - have lied to me about whats going on. So far I have heard: It would be shipped out next day, it was shipped out, it was not shipped out, it was not shipped out but would be that evening, and - per the supervisor at Apple support I finally got on the phone - its just nowhere to be found. And heres a fun fact: Even the Apple senior advisors cant get anyone at this store on the phone! So I have to conclude they have either lost or stolen my computer, and maybe I need to call the police. (Additional fun fact: They make you turn off the Find My feature in order to get the computer repaired.) If you value your Apple products, do NOT go to this store.
Mar 10th, 2024