PNC Mortgage

Staff is friendly and helpful. I do miss having deposit slips on the desks, but the tellers are quick to hand them to me.
Aug 25th, 2023

You left me stranded overseas. You privileged scum bags. Seriously everyone one of you are jokers. Disgusting people.
Jul 7th, 2023

The absolute worst customer service Ive experienced. I needed to extend my debit limit to make a down payment on a car from CarMax and after calling the toll free number talking to a offshore call center and eventually getting disconnected for over 30 min I called the branch to be meet by rude and totally incompetent people. Its my money and if I need it you PNC need to release it. 45 minutes and still not resolved!
Jun 25th, 2022

Horrible and rude customer service. We have both business and personal accounts with PNC. I sent over an employee to get $30 worth of change for the register. Not only was the "lead teller" rude she was too lazy to look up our account numbers to verify we are a customer. Never again with PNC. Customer service is horrific.
Apr 3rd, 2022

This branch has hands down the worst customer service even by large bank standards. My fianc and I came in several months ago to be added to each others accounts. We had a pleasant conversation with the employee assisting us, and all was assumed to be fine. However after a few days we still didnt see each others accounts in online banking. I called the branch and was told due to a holiday it may take extra time, which is fair. However after several more business days still nothing showed up and I called again. This time I was told that the person had forgotten to send our new signature cards in for processing. I do understand that mistakes happen and had this been the only incident I would have not cared. However, my fianc made an appointment more recently for us to come in to open a credit card at the branch. I was unable to come but the branch said they could start the process and add me later. When my fianc got there early for her appointment, she was told it would be a brief wait by a teller. One of the employees was with a customer but the other employee did not appear to be with anyone. Neither made any effort to estimate a wait time or greet her as the teller had. After waiting 30 minutes AFTER her scheduled appointment time, she walked out of the branch. We will never be going to this branch again, and I recommend others do the same.
Dec 2nd, 2023