The Baltimore Sun

I grew up reading the Baltimore Sun, and it became a staple of my morning for many decades. I canceled my subscription, however, because my paper had not arrived in nearly 4 months. I called, emailed, even once having my daughter go to the publisher to advocate delivery for my paper. After months and dozens of trys, we did not receive a single message or call from customer service. Now, I receive calls at least twice a week insisting "I just try it, just come back", another subscription, though I hadn't received my papers in months. I'm a 77 year old woman, I don't want to be pestered by a company who couldn't even bother to deliver my paper after all my decades of service. Disappointing, and a total scam...
Nov 20th, 2022

They billed me twice in one year, for 5x more than my previous three annual bills (normal billing month it doubled, 8 months later was 3x higher). I attempted to call, the automated line couldn't comprehend "human", "representative", "person" so I hung up and emailed. The first email response didn't answer my question but stated how "wonderful it is to be a subscriber and the account would remain active until they heard back from me." I replied back; repeated the question, requested refund and cancel again. Same response, "wonderful to be a subscriber and the account would remain active until they heard back from me." So, I responded again, same question (why was I billed twice in one year for a total of $51 when my previous annual payment had only been $11.) and same request. The response this time was that their rates went up, but "it's so wonderful to be a subscriber and the account would remain active until they heard back from me. You received notice the rates were going up." I reply again (same question, requests); they finally respond they would partially refund and cancel. Still no explanation of two rate increases in a year. Two days after the final email exchange, I receive a postcard in the mail saying subscriber rates were going up the following week. WHAT? I was billed almost a month ago. At that point, I was done and had already had enough of their poor customer service, so no point in responding back with that information. A week later, no refund and papers are still showing up on my walk, so I call. BS Rep: "I see you paid in March, but we reserve the right to raise subscriber prices." Me: "In the middle of the year after I've already paid." BS Rep: "yes" Me: "Do you realize how ludicrous that is? What's to stop you in three months from doing it again?" BS Rep: Me: "Okay, I know you're not the one responsible, so think about this from a consumer point of view and how you would feel. Please refund the second payment and continue sending the papers I've already paid for." BS Rep: "I see that your account has been cancelled and a refund issued. You should see it in 5 - 10 business days." Me: "Okay, thank you"
Nov 20th, 2022

They just wont quit calling me despite I told them 12 times that Ive moved to another city. Prepare to get random harassments every few months from them if you ever share your information with Baltimore Sun.
Oct 27th, 2022

They won't answer their phones at all!!!!
Sep 28th, 2022

Keep getting in incomplete papers. Worst customer service. All you can do is talk to somebody in the Philippines you can't get anybody in America to out to you to contact you by phone or anything just by voicemail that you can't get back to them it's horrible I don't even know why I subscribe it's just a waste of time
Apr 28th, 2022