Mr. Tire Auto Service Centers

Apr 6th, 2024

Apr 6th, 2024

Hello! My name is Demetria and I typically use this store for all of my repair needs as it is the closest to my home. I have always received excellent customer service, however, today was very different. I went into the store to get my tires filled as I normally do. I was told that they now have a hose that they allow customers to use ( this is not typical, a tech has always assisted me.) I asked if a tech could just show me how to use it and I was immediately dismissed by a man at the front. He said, No, all of our techs are busy. Meanwhile there are four tech at the front doing nothing. Maybe corporate can take a look at the camera around this time. I called to ask for a customer service number which I was then told that they dont keep the number in store, by the same man. I think noone wanted to help because it was raining, but to just dismiss me after I offered to help myself if someone would just show me is wild. Very poor customer service. From the interaction it seemed like he was the manager the way he continued to interject when someone else was talking to me. Being the manager does not mean being unkind or dismissive. Its an indication of poor leadership skills and arrogance. Overall poor experience and could have been handled better. P.S. I was in the store at 4:47pm 4/3/2024.
Apr 2nd, 2024

Well first of all, Mr. Tires pricing beat the competitors prices by about $240. So, that is of course at the top of my review. However, what REALLY made this location so deserving of 5 stars is the staff at the front desk. Stephanie is so informative and honest, she makes sure you have all the information you need. She also double checks the work to be done, making sure it is all necessary. & Jessie, who worked some kind of magic today to have my car done by the time I needed it so I could get to work on time. She is so polite and also goes above and beyond to answer your questions. I personally didn't get to meet or converse with the tech's BECAUSE all of my questions were answered by the front staff. I will continue to have my vehicle serviced at this location, and I will continue to refer my friends and family as well. :)
Mar 30th, 2024

I dealt with Jessy at the Notingham location. I came in because I had 2 low tires. One of the tires needed a plug because it had a screw in it. The second tire I needed was fully flat and I thought that it would need replaced from the ride over here. Instead of just replacing the tire and taking the extra money Jessy was honest and let me know that the problem was just a valve stem and that there was minimal sidewalls damage so I was able to just replace the valve stem at a much lower price. If you need help with your service needs go see Jessy.
Mar 23rd, 2024