Rita's Italian Ice & Frozen Custard

Love, LOVE Rita's! One of my missed those shakes fell over in the car and they gave me another one for free! I love that they're open late.
Apr 7th, 2024

Love Ritas! Zach had such wonderful customer service skills. He is the reason I will be make this my go to location.
Jan 26th, 2024

Took my daughter after school for her Birthday. Excellent customer service.
Jan 19th, 2024

Update: Kyle, the store manager reached out to us. He explained that the kid who was working that night was borrowed from a different location due to a last minute call in. That kid will not be back at his location again (or possibly any location). Kyle asked us to come back in next time we were in town so he could remake our order. We arrived at about 1:30 in the afternoon, not realizing they don't open until 2. We were returning to our car when the associate there, who happened to be Kyle although we did not know that, nor did he know who we were, invited us to come in. He explained they didn't open until 2, so he wasn't quite all set up yet, but he was happy to help us. He took plenty of time with us making sure we enjoyed what we ordered and letting us sample flavors. We left with a very different experience from the first time and the treats we got were all very good and well made. The treats were delicious and deserving of the recommendation we had received from family members. It was very different experience and it seems the initial visit was an unfortunate fluke. My thanks to Kyle for the excellent service and treats. As we arrived, the only employee there was walking out and locking the door. We asked if he was closing early (it was an hour before closing). The employee said "I'm going on break". And he was the only one there... So we waited until he returned. As we were placing our orders, he seemed to not know what he was doing and had to come out from behind the counter to see the sign in order to know how to make things. When we recieved our order, no one thought it tasted good. The texture was terrible. We are from out of town and had been told we should try Rita's before leaving. We are filled with regret. My kids, who have had it before have said or does not normally taste bad, so I'm left to believe it has to do with the associate who clearly had no clue what he was doing. Total waste of money, and not cheap at all. Will definitely never be back and recommend to anyone considering to not waste their time.
Jan 1st, 2024

The staff here is extremely nice and friendly. They have great outdoor seating for the warmer months. The location of this ritas is great. The store is clean. The ices are delicious both in the summer and the winter. They don't have a huge selection of flavors, but they seem to always have basic crowd favorites.
Dec 19th, 2023