UTX, Inc. - Hampden, Maryland

I have been coming to this location for two months now and picked up packages many times before and today my ID was at home. They refused to give me my package even with a photo of my ID but told me that if someone was at home they could FaceTime and show my ID and that would be OK, they absolutely refused to give me my package. The manager is an idiot. I drove all the way home and came back. The dude didnt even read the name on my ID when I showed it to him. Because he already saw the photo. He made me do that exercise just on principle. Unreal.
Oct 23rd, 2023

Took my 2017 MacBook Pro in for a screen and battery replacement. Less than a year later the battery became swollen causing the side of the laptop to open. When taken back into the store I was told it's a common issue and only fix is to pay for another battery along with the labor again. At first I was told they would waive labor costs if I paid for the battery, then after two weeks of having an open job ticket I was told they would not offer that. I was also told they replaced the with an OEM Apple battery however they won't provide a warranty on it (although Apple will replace defective batteries within one year.) I suspect that the original battery was never replaced and I was charged for it, the battery was installed incorrectly or non Apple parts were used. They also had missed a screw when closing the back of the computer on the original repair. I would highly recommend avoiding this computer this butcher of a chop shop for sensitive electronic equipment.
Sep 12th, 2023

Unprofessional business
Aug 20th, 2023

Kind, no drama, the owner is down to earth and always seeking to be of help.
Jul 20th, 2023

I first heard about the company when I was doing research for a school related subject. I was able to reach out to the staff and they are very respectful people. They are Kind and good hearted. Through my years of computers and electronics I was able to gain an understanding and get certified in many fields and later end up working for them. I can say without bias that the owner is a good person and always tries to help people whenever he is giving the opportunity. I was giving the chance to see how this is run first hand and it is a very good local business.
Apr 15th, 2023