Comfortable Homes Remodeling

We used this company to get our deck built we met with the owner who was very hospitable and showed he definitely cared about his customers from our first meeting. The deck turned out great they do good work the owner even did some work outside of the deck contract and didn't ask for anything more. Deep down I truly do think he's a good guy. However you're probably wondering why three stars and not five? Well he has a great promotion you only have to put $1 down for him to start the work and don't pay anything until it's finished. However, when deck was about 75% complete he asked for a partial advance which I did not have a problem with it at all. Because honestly he does have a great track record and his overall body of work and customer service is good. So with that being said we cut him a check in full but this is when the problems start arising after we cut him the check. After we paid him we could no longer get full days of work on the deck. In fact it was some days that they just didn't show up and left us wondering when will they come to finish. What was most frustrating about all of it was we didn't have that much work left to be done. So they just started not showing up and then when we called they would come and do 4 hours of work if that and leave. We voiced our concerns about this multiple times probably more than four but nothing changed. We had to keep emailing and calling just to get them to show up and when they said they would complete the deck that day they never did. But to be honest I would have been fine with this had he just would have communicated. The lack of communication was outright disrespectful and it almost seemed as if he was doing it on purpose. I say this because we had voiced our concerns multiple times and there was still no change. In retrospect it became obvious that we were no longer a priority after we paid him. And even if he was over scheduled or overbooked all he had to do is communicate, this is why I say the lack of communication was inexcusable and outright disrespectful.
Sep 26th, 2021

Waited 30 minutes for them to not even show up for our scheduled appointment. Then to find out they don’t even service the area of the property of our SCHEDULED appointment. It would have been nice to not have wasted my time.
Sep 14th, 2021

Very good service. I had some issues but Tim addressed everything and I am very happy now. The project was to replace siding due to tree damage.
Aug 17th, 2021

Aug 1st, 2021

Oct 3rd, 2017