T-Mobile Authorized Retailer

Went in twice in one day for a recurring issue that was causing me lots of connectivity problems. Gabe and Michael were extremely supportive and knowledgeable, listened to my concerns and the troubleshooting steps Id already done with Tech Support over the phone. Both gentleman went above and beyond to help me, which came down to having a repair shop diagnose my device physically or just replace it. I chose to upgrade and change devices, spent very little out-of-pocket and was up and running in no time. Havent had any issues with the new device. Thank you, Gabe and Michael! Im glad I switched away from Verizon.
Mar 24th, 2024

Great experience! Kind of dreaded going into a Tmobil after a poor experience in the past but this time ut was easy and quick. Definitely recommend this Tmobil location to do business!
Jan 21st, 2024

Nov 23rd, 2023

I strongly recommend T-Mobile but there are some issues that need to be addressed. 1) when I came into the Store today for my phone replacement, I was seeking help to transfer my photos (my happy memories about this country) but the employee Ms. Maria (a Caucasian lady) instantly started going through my phone, installing an app to transfer the photos. 2) the employee Ms. Maria was refusing to enter into the phone's account, mentioning that the only way to access my family account was to do it through one of my family members whom was not present at the store with me. 3) just from needing a simple task such as needing to transfer photos, I was taxed with emotional pain and having to stand on my feet to make sure that the employee Ms. Maria was using my phone in the most efficient way because i didn't have much time. 4) I am a pregnant lady, I have suffered TWO brain strokes in this past year and I cannot stand still without feeling pain. I should have been able to sit down while waiting, but the employee Ms. Maria was too unprofessional for me to have trusted her with the process. 5) I was able to successfully transfer the photos from my old phone to my new replacement phone simply by using Bluetooth I had to do it myself. 6) the employee Ms. Maria refused to use her own mind and refused to ask her higher-up for advice on how to do her job. The employee Ms. Maria was consistently operating like a robot. 7) I felt unwelcomed at this particular store. 8) my advice is to provide more employee training to improve quality of Customer Service.
Nov 14th, 2023

Seems to dont know a lot about prepaid accounts
Sep 26th, 2023