AAA Waterville Insurance and Member Services

Leah Sears _{on Google}

Mar 22nd, 2024

Unfortunately I had my first negative experience with AAA and I am currently waiting for a local manager to return my call so that I can share my experience.
I requested battery service online and absolutely nothing went right with the request for over 24 hours. The local garage was great to deal with, but even they were seemingly frustrated with the AAA miscommunications. After talking to many agents/dispatchers, I ultimately had to make my own arrangements to replace my battery 36 hours after submitting a request for service with AAA that was unfulfilled.
I called into the Waterville location to provide feedback, connected with a member service representative, and was told that none of the 5+ conversations that I had had with AAA were recorded in their CRM and had I done my initial request via phone call to roadside service and not through the online battery service link, I would have had a better experience not exactly a helpful statement to offer at this point.
I have call logs, texts, and voicemails showing my interactions with AAA. I was informed that my message would be passed along to the local roadside service manager, but there was no expectation provided on when I might hear from them. I will follow up in a few business days.

shayne oliver _{on Google}

Jan 19th, 2023

Everything is great during business hours but it would be nice to not have to take an hour and a half out of my work day to add a vehicle to my policy. There should be a way for me to do this in the evening as well.

Darcy Spooner _{on Google}

Nov 25th, 2022

Sooooo easy to renew my drivers license! Very friendly and extremely quick!

THERESA DURRELL _{on Google}

Jul 25th, 2022

I went to get my license renewed. Really nice and considerate young man helped me out.