Starbucks

Amanda Cyr _{on Google}

Feb 25th, 2024

Received a mango dragon fruit refresher it came out with no fruit and clear it looked like a cup of ice water and tasted just as bad.

Amy Hubmann _{on Google}

Dec 28th, 2023

My niece wanted to treat us today. I was in a wreck yesterday and so instead of driving to Starbucks, she offered to Uber our drinks over. The order was 30.77 for three Venti coffee drinks. We ordered one Frappe (cold) and two hot coffees (extra hot/ I knew there may be a small wait). The drinks were made at 12:07 and arrived at 2:02.
Not only were the Venti hot drinks cold and filled to the size of a Grande but the Frappuccino was completely melted and lukewarm.
We called Starbucks due to our disappointment in the quality and care that went into our (3) 30.00 coffee drinks. We were told by the attending supervisor, that the quality of our drinks wasn't as important as her not wasting product.
I understand that Starbucks doesn't control when the Uber driver arrives but Starbucks does control the quality of the drinks that they send out. As a supervisor, if you see that the drinks have sat for two hours and you still send those out, that is simply poor customer service and a poorly trained supervisor. Why wouldn't they poor out the stale cold, melted coffee and simply have the Uber driver wait for a fresh order?
I am a regular at Starbucks. I embarrassingly spend nearly 35.00 a week. That 160.00 a month. That comes out to 1,920.00 a year from one person and that doesn't even count the random afternoon stops.
The supervisor "Chloey" would rather sacrifice almost 2,000.00 a year, than waste the 30.00 worth of stale, cold, melted coffee.
I am so disappointed and as a regular, ( that ALWAYS tips), this experience has helped me understand that Starbucks in Topsham does not see me as a valuable customer and doesn'twant my hard earned cash.
It also clearly exposed how ill-trained their staff is. This Starbucks doesn't even see me as a profit margin. Clearly, they were fine with sacrificing 2000.00 + a year to save 30.00. That is a clear indication that this particular Starbucks has very little understanding of customer service and how that effects profit margin.
I will NOT be back and my advice to others is, if you go, do not expect to be treated like a valued customer. If your drinks do not meet the quality you expect...tough! They aren't wasting the product to ensure you get what you paid for, regardless of the quality.
I certainly hope your experience is better than mine because thin was a waste.

David Blake _{on Google}

Sep 11th, 2023

Erik was awesome for being solo, handles everything calmly with a smile on his face.

Bonnie Constable _{on Google}

Apr 29th, 2023

Only 1 on
I thought the place was dirty counter floor & she was very very busy not as friendly as others Ive been in thats why I gave a 4

Melody Teague _{on Google}

Oct 25th, 2023

not friendly at all. my husband gets the same drink every time he goes to starbucks and she tried telling us she cant do it cause white mocha doesnt mix into a pink drink which it does we do it everytime we go. she also gave us a hard time when we asked for a straw since she didnt shake our drink once, so we were forced to mix it ourselves. we even planned on sharing the straw to not waste straws and she still had an issue giving us 1. you shouldnt have to explain yourself before receiving a straw, people with braces need it, certain medical conditions, it makes it easier for hospital personnel under their mask. when we asked for a straw she was very rude. older lady probably in her 50s. the one lady in front of us she talked to for like 5 minutes while we just stood there waiting for their conversation to be over. and she charged us a dollar for no water lol a pink drink doesnt come with water. very very slow, huge line. just go to the real starbucks store down the road before going to target and save yourself the hassle.