Lavish Dog

I just had a bad encounter with Lavish Dog Spa in Standish. They were very unprofessional. I have had to cancel and reschedule my dogs grooming appointment three times because of Family issues with my Mom on Hospice. I have always followed their policy of cancelling at least 24 hours in advance. Today when I arrived, I had an issue with my dog getting loose in the parking lot. I arrived a few minutes late (12 minutes) for my appointment. An older women in the parking lot had… See more
Apr 13th, 2023

Apr 8th, 2023

I am sharing my review for I hope no one else will have to experience what I have : We have 5 dogs : 4 pomchis /1 chi- poo Our male Pomchi was groomed and was clipped on his private area which a small cut happened and razor burn also . I didnt notice this nor did they tell me . That night he washed his private area all night and was unable to urinate without pain . Made for a long night . Which lead for further treatment . Notified Lavish was apologetic wanted proof . My word was proof enough this was my baby .. After talking with the owners I made another appointment for the baby pup Nalah was a great groom Then to find out I was being talk about ridiculed in public and called names !!! To have a family members young daughter go home to tell their mother this information !!! Way to go LAVISH !!!!! How do you explain this ? One ! Gave you proof when I came in !! Want to explain ? Or should I put the name out whom was talking about a customer !! Be careful new customers just going in ! I was a loyal customer of another groomer for years and just moved to Standish looking for a loyal Groomer guess your not . As you people called me the The local : Crazy Groomer Hopper
May 16th, 2023

My mother had a bad experience with this business. She is elderly and has a larger dog who she needs to provide medication to for a grooming event. She was 12 minutes late for her appointment which she travels an hour to with no phone call from them that their groomer was no longer available to perform the grooming due to an emergent medical need. My mother left the appointment to then run into the groomer shopping at a local antique store during when her dog's appointment was scheduled instead of going to the emergent appointment which is the excuse she was told by the groomer. I called the company on behalf of my mother to see if they were able to do anything to make it right with her to calm the situation down and they said no. During when my mother was there upset about the appointment not happening, they did not offer to reschedule or make it right in any way. While I appreciate the need to the employee to get seen and supported by a doctor, the business did not support its customer or the health and wellbeing of the dog in any way. I will not be using this business and would not recommend.
Apr 20th, 2023

I just had a bad encounter with Lavish Dog Spa in Standish. They were very unprofessional. I have had to cancel and reschedule my dogs grooming appointment three times because of Family issues with my Mom on Hospice. I have always followed their policy of cancelling at least 24 hours in advance. Today when I arrived, I had an issue with my dog getting loose in the parking lot. I arrived a few minutes late (12 minutes) for my appointment. An older women in the parking lot had to assist me in capturing my dog. Lavish Dog Spa then refused to groom my dog. It turns out the groomer had injured her shoulder and was going to a doctor's appointment and no longer had time for Carver. A few minutes later I encountered her at an Antiques store just up the road, obviously not at her Doctors and I told her how unprofessional her conduct had been. I have to purchase calming drugs for my dog and drive over an hour to have Carver groomed, it is quite an ordeal as I have to find someone to sit with my Mom while I am away. If they had known the groomer was injured they should have called to reschedule, I certainly did. I think it is very unprofessional for Lavish Dog Spa to turn me away on such short notice when their own policy is 24 hours prior. Customer service is dead or certainly not practiced at Lavish Dog Spa. As I was leaving some kind people asked what the problem was and gently referred me to another groomer, I will certainly be looking elsewhere for my Carver's grooming!
Apr 12th, 2023