Red Mango

Something feels off with this place. It used to go by Red Mango and was an amazing frozen yogurt place where you could pile on the toppings yourself. But now it goes by 'Frozen Factory' and I can never get a straight answer if this is a rebranding or a whole new leadership. I hate how the employees now put on the toppings. Doing it yourself was half the fun! They also serve smoothies now too but I find all it serves to do is confuse what should be a simple menu.
Jun 25th, 2023

Quality is down tasted stale last time. And the name of the place has changed. And they have guest Wi-Fi but it you ask the cashiers about it they act like deer in headlights
Jun 18th, 2023

I like there yogurt a lot of flavors
Sep 30th, 2022

The manager of this store is so unfriendly and rude. My 10 year old niece was asking about gluten free options and he dismissed her by saying everything is gluten free. I spoke up and said that not everything is gluten free, and she is concerned about cross contamination due to a severe allergy. He literally mumbles j*sus chr*st under his breath. I was taken aback and asked if he just said that and he denied it. It was clear as day.
Aug 27th, 2022

Wow, I had the worst experience here at The Frozen Factory (formerly Red Mango).  I have never left a bad review for someone ever until now.So tonight my teenage daughter started to not feel well (she has a cardiac dysfunction) and we walked in to get a snack and so she could sit down. It was only 6 PM but the chairs were stacked up so nobody could sit. I took a chair out for her before she was feeling faint and weak and I went to get us the fro-yo. As I waited in line to pay, the owner YELLED at her to put the chair back. I was shocked and said said "well, hey she actually needs to sit down, she has a heart issue". So he angrily said "FINE!". The people in line, we all just looked at each other like ???  I was shocked and perturbed and told my daughter to forget the chair, just go sit out on the nearby mall benches. Then I left my items right there and went out to join her, I was not going to wait and pay for the overpriced crap after he was so strangely angry and rude. One of the other even customers even came by and said to me how rude he was, and that he was like that before to her! At that I point I went back in and advised the owner he was really rude to us and explained why, that it was uncalled for to yell at her like that for simply pulling out ONE chair.  I couldn't get over how combative he was to me even though I was calm and as nice as possible.  I don't like confrontation and have never directly complained to a store owner before.  I advised him that other customers came up to me after his outburst and commented he had "been like that all day".  He was so oddly hostile throughout this conversation and even told me I never had to come back there again. Bizarre, since I wasn't even being angry back to him. Very, very odd experience for me as a patron and completely off the wall seeing someone act like that.
Mar 8th, 2023