Maine Lobster Now

You know the saying "Life sucks and then you ..." Noooo. It should be "Life sucks and then you do business with Maine Lobster Now". You would understand the depth of disappointment that life can offer. I LOVE lobster and have for more years than you can imagine. I ordered four 6-7 lobster tails for a special dinner for four people. Lobster tails arrived in a timely manner and in the proper condition. They were kept frozen until needed. When I was ready to prepare the dinner, I realized that I had received two tails that were 6-7 oz. and two that did not meet the criteria. Disappointed - Yes; but I wasn't going to make a complaint and just enjoy my dinner and my guests. My preferred method is to steam them. Three of the four tails were cooked perfectly, the fourth tail (one of the smaller ones) was what I can only describe as mush. Never saw anything like that. Has anyone else? Four people, three tails, I am screwed. I was able to stretch the remaining tails by preparing a lobster thermidor rather than just tails. At least I could fake it by adding some shrimp. I emailed them and ended the email with Unless I can be convinced otherwise, I won't be ordering from your company in the future. Leaving the door open to purchase from them again, if they could rectify the blunder. To their credit Nicole from their Customer Support Team responded within an hour. I was duly impressed and expected a positive response. After apologizing profusely, I was offered a $70.00 store credit, and asked if this was acceptable. On the surface it seems like a reasonable offer. Until you really think about it. I responded that I would consider the matter closed if they would instead send me two 8-10 oz. tails. In my mind I'm thinking it's only a $15.00 difference that really wouldn't cost them very much, but it would keep a customer happy and insure repeat business. CRICKETS! NOTHING! NADA! NO RESPONSE! Remember, Nicole asked if the offer would be acceptable. She just couldn't deal with a "NO" response. I'll break it down. I spent $165.00 for the four tails. That included $40 in shipping costs ($125 + $40). The $70 offer would allow me to purchase two 3-4 oz. tails and pay for shipping AGAIN! ($30 + $40). I didn't consider that equitable. Would you?? Here's the bone we're throwing you - take it or leave it. I didn't receive the product I ordered, two of the tails were undersized, I had a ruined dinner because the tail disintegrated and turned to mush. I will never buy from 'Maine Lobster Now' ever again and dissuade anyone who asks my opinion of their product and customer service. POST #2 After Maine Lobster Now read my review that very quickly increased their offer to $85. Again I asked if that was $45 for product and $40 for shipping. There was no response AGAIN! CRICKETS! It boils down to they do not want to pay for shipping and I refuse to pay for it twice. They could have had a customer whos willing to spend $1,200 a year for decent lobster. They lost that opportunity. The question remains how well their customer service team understands the mind of the consumer. I hope no one else has to deal with their customer service team. If you do expect diminished value.
Jul 28th, 2023

WooHoo! What a way to celebrate a birthday. I couldn't get to Maine and live in the Arizona desert. The lobsters arrived after being in 106 degree heat packaged so well that they never knew they entered another climate. They were alive and kicking. It was a terrific birthday and am so glad with your shipment.
Jul 26th, 2023

Terrible! I overnighted my lobsters for Friday, and it did not come until Monday! I called them so many times and it took a very long time to get through. It's now smelly thrown on my front porch and when I called and told them my issue, they did not offer a refund but that they need to contact their supervisor first. I had dispute through my credit card company. Never again will I order from here! Also now that I have finally gotten to speak to a representative. The fine prints say that your shipment can be delayed or not shipped to you and they will only give you a credit or reship. So be aware that they will refuse to refund you. Not a trustworthy place. I also noticed on the better bureau business that others have had the same situation as me. Hope this will keep others from being scammed as well.
Jul 23rd, 2023

Perfect delivery exactly as promised, shipped from Maine to Washington State. Package still had a good bit of dry ice left! The jumbo scallops were absolutely delicious!!! What a treat!
Jul 20th, 2023

Sooo delicious!!! I highly recommend the Lobster Mac n Cheese. Loaded with lobster mea! Family loves it!
Jul 19th, 2023