U-Haul Moving & Storage at Rte 295

David Fogg _{on Google}

Apr 3rd, 2024

This was a FOUL experience! I rented a 15ft box truck, with the app, and upon arriving at 7am for pick up, I was treated rudely. "Just go on the app, just go on the app" was the answer for everything. I made the move, through two days of rain, only to discover upon unpacking that there was a hole in the roof (I could see daylight), and water was actively dripping onto photos, furniture, etc. I took video and photos for liability. I called Uhaul, who said I need to contact RepWest, their claims adjustors. Repwest said (in a form letter) SafeMove insurance doesn't cover water damage and that my claim was denied. I called Uhaul back who said, that's not our department, that's Repwest. Here's the kicker...Uhaul supervisor said, "We don't guarantee water-proof trucks, just WATER RESISTANT." This has been a horrible experience from start to finish. Uhaul, being a large corporation, has insulated themselves with Repwest, from ALL responsibility. A partial refund? No. A credit towards future rentals (of which I would surely be the fool to do)? No. Nothing. Forget all those stupid state bird/animal truck wraps they have...they should just put, Thanks for your money, suckers! NEVER EVER AGAIN. Call your old friend with a pick up. Push your worldly possessions on a skateboard before using Uhaul. I just pray that skateboard is waterproof! Businesses need to be accountable for their shoddy goods and services. Uhaul is a grave offender.

Lisa Savage _{on Google}

Mar 23rd, 2024

The ramp worked smoothly. Erika at the desk was very helpful. Thank you.

Neil Shapiro _{on Google}

Feb 28th, 2024

Great service, great vehicles and great value! A uniquely positive experience.

Ky Buoniconti _{on Google}

Jan 6th, 2024

3hrs after pickup I was told my drop off location wasn't "accepting them any longer" and would be called for pickup. Then got a spam email telling me I needed to drive over an hour away for drop off 42+ miles! Three more hours if my time on the phone, 4 different employees, all to be told "too bad, we ll just report it stolen". Uhaul is the worst. I'm not so poor college kid moving back home. Thankfully I used my Amex Platinum for payment and contract, which clearly showed where I was to drop it. I will be sharing this feedback EVERYWHERE