Port Property

Maintenance team is the best!!!
Mar 26th, 2024

Insanely poor customer service. Every time I receive a communication from their office it is from a different "team member". This way, you do not have a direct line to anyone in their office for help or a complaint. If you do get through to someone, they will just tell you to submit a form through the resident portal. No personal touch for assistance whatsoever. Also, on two occasions my apartment had either no electricity or water. Both of those things happen and that is not port property's fault. What is problematic and insane, however, is that both times when I got in touch with someone from their office I not only faced the problems I outlined above, but also their employees did not know why electricity or water was cut. I took it upon myself to call the city to figure out more about why utility service was disrupted and get a time estimate for when service would be resumed. On both occasions port property did not think that calling the city to get more information would be a reasonable step to take. Instead they simply shrugged their shoulders. On the occasion where water service was cut, I called the main office line and did not get through to anyone (3:00 pm in the afternoon on a weekday) and was on hold before someone on the emergency line picked up. Also, this is not the chief issue by any means, but when I got through to the emergency line and received no helpful information from the port property employee, I was hung up on after suggesting this is something they should have some information about. If you charge significant rents as a property management company, you should at the very least manage the property. Or possibly even have a single representative tenants can communicate with for their property. This is an insane idea, I know. Hoping someone from your office sees this, maybe now I'll get to communicate directly with someone helpful!
Mar 9th, 2024

I have been living in the same Port Property apt now for 15 years. My interactions with their staff have always been professional, efficient and prompt. I moved here from NYC and, believe me, dealing with Port Property was a breath of fresh air. Thumb up all the way.
Mar 6th, 2024

Stolen mail and packages, constant dogs barking, common areas are filthy. A washer and dryer have been down for at least three months yet they had to audacity to increase laundry. And didn't tell anyone. I could go on ...
Feb 24th, 2024

Abysmal laundry room management. Laundry prices went up nearly 50% and residents were never informed- on top of that half of the machines dont work. Staff tried to argue the increases were for inflation- inflation was 4% in 2023, not 50%! Fix this mistake and do right by your tenants!
Feb 17th, 2024