Spectrum

My internet is slow for the $104 a month...it is over priced. I called concerned yesterday. The end result is I haven't had ANY internet since. They sent a different signal that the existing box can't handle & the new box is being sent. WHY? Tech guy seemed quite familiar with this error, I guess they know they mess up the connection and keep doing it...Lots of time I spent with inadequate staff, lost them on the phone 2 different times.... Was told they would try and come out and fix it today..almost 6:00 and no call from CHAD or anyone. I highly recommend that you don't use them, unless you have hours of patience to call and deal with the mistakes they make....and fail to deliver service. I mean, whats a few hours of your customers time?
Dec 18th, 2022