Casco Bay EyeCare

Went to Falmouth location to get 2 pairs of Maui Jim sunglasses glasses adjusted. Asked male optician (NICK) about the first pair, I said that the temple was loose, part was bent and would like that fixed so the temple does not swing freely. He took the glasses, went out back, came out a few minutes later and said that there was a piece inside that was broken and it could not be fixed. I was with my child so I said took him at his word and moved onto the second pair. I asked him multiple times to put sunglasses back in standard alignment aka how they are when you receive them, no custom touches done, specifically asked that they go back like they had never been worn/adjusted before and have multiple examples of what I was hoping for. This optician was not only argumentative (talked over me, interrupted, rolled eyes) but talked to me like I had no idea what I was talking about (Im an ex-optician, trained by this company!) and he refused to do any sort of adjustment on them. He gave me and my child a bless your heart on the way out. I have looked over the first pair again and if he had done as I had asked, they would have been fixed. Worst customer service ever.
Apr 8th, 2024

Ive been a patient of Dr. Anastasios since Casco Bay Eyecare was known as Congress Eyecare, some 30+ years ago. I think that says it all
Jan 19th, 2024

Woman on the phone was very rude and refused to give me an eye exam because my insurance wont cover it even though I said I would pay out of pocket. Really unprofessional establishment.
Jan 14th, 2024

I chose Casco Eyecare after having a very negative experience with an opthamologist in Brunswick. The two Drs. Ive seen at Casco have been good listeners and gave me a thorough examination. The new opticians are professional and extremely helpful. Dylan helped me finally get my progressive lenses aligned properly. Eyeglass frame choices are adequate. Everyone is courteous and helpful. Ive been with them 4 years now, and wont go anywhere else.
Jan 1st, 2024

I've been wearing glasses and going to various eye docs for 30 years now. I've had good and some very bad experiences over time. Of all my experiences, as a new patient with Dr. Kearins, I'd say this was the best. New patient sign up was really easy. Barely any wait time for me. Dr. Kearins clearly cares about his craft. I even walked out knowing more than I did before my appointment, stuff other eye docs never cared to take the time to explain to me in the past. I'm happy to have found a new eye doc I can trust with not just my eyes, but my time too.
Aug 4th, 2022