Portland Dental Health - Michelle R Verrier DDS

These people are openly hostile from beginning to end.This place is REALLY unpleasant.
Jul 26th, 2022

Over the course of several years, I missed three appointments due to unexpected meetings at work. Without warning, I was told the office policy is to put me on same day status, meaning they will only see me the day of a cancellation. In other words, no ability to schedule the time in advance to plan around work. I was going here quarterly for years, and this is how they treat patients. Dont waste your time on a place that is all about money and doesnt care that patients are also people who have lives.
Jun 1st, 2021

Over the course of several years of going here quarterly, I had missed three appointments. In addition to the $50 cancellation fees, I was told this put me "same day status", meaning I would only get a call to come in the day they had a cancellation. I have a flexible work schedule, so I always made appointments during business hours. Unexpected meetings came up that caused me to have to call to cancel. Don't waste your time on a place that is all about money and doesn't realize patients are people who have work obligations and lives.
May 19th, 2021

Terrible billing issues. Received 2 past due notices for a $4.00 balance. I mean, come on' someone take the initiative and wipe out a FOUR DOLLAR BILL.Plus have had missed appointments - with no prior reminder call - and charged a missed appointment fee. No waivers - no exceptions.No longer their patient.
Jan 14th, 2021

My wife and I were extremely disappointed with Portland Dental Health. My wife is in the Army and we get our dental insurance through the military (Tricare) and called ahead and asked if they take our insurance. I checked again when I arrived for my appointment. Both times they said "yes." After my visit for a routine cleaning, however, we received a bill for $180. $180! I called and asked, "What's the deal?" and they said they take our insurance, but they still weren't in our network, which is why the bill was so high. I said, "I understand you didn't do this maliciously, but by saying 'yes' to me the first time and not mentioning you weren't in our network, you led us to believe we would be covered." I asked if they could lower the price because of the misunderstanding, but they said, "There's nothing we can do."Of course there's something they could do: They COULD lower the price of the bill. What she meant to say was, 'There's nothing we WILL do." Even if they weren't under legal obligation to tell me they weren't in our network, they still have a moral obligation to not take advantage of customers. For their lack of morals, and for not working with us after receiving the crazy bill (we're a middle-class family, we can't afford $180 dental check-ups), I give them one star.
Jan 10th, 2018