WEX Inc. Building 2

Google Account _{on Google}

Mar 5th, 2023

Terrible Customer Service and Unresolved Financial Issues - Taking Further Action
I am extremely disappointed with the customer service and financial handling provided by WEX, Shell, and Mobil for our corporate gas cards. We have faced numerous challenges, including being locked out of our accounts, an inability to pay monthly balances, and unsuccessful attempts to contact customer service. As a result, our credit has been negatively impacted.
After finally canceling the accounts, it took months for them to issue our secured payment refunds. When they did, the payments were rejected by our bank and returned to the issuer. We filed complaints with the companies and the BBB, and they eventually sent an email requesting our address to reissue the checks. Unfortunately, we have still not received the money owed from at least two accounts, totaling close to $1,000 each.
We have taken the following actions to address this situation:
Documented all communication with the companies, including dates, names of representatives, and issues discussed.
Repeatedly contacted the companies to inform them of our outstanding refunds and request a resolution.
Escalated our complaint to higher management and filed complaints with our state's Attorney General's office and the Consumer Financial Protection Bureau (CFPB).
If these actions do not yield results, we will be consulting with an attorney who specializes in business or contract law to explore our legal options. This may include sending a demand letter, pursuing mediation, or filing a lawsuit to recover our actual losses, consequential damages, and potentially legal fees and court costs.
We sincerely hope that WEX, Shell, and Mobil take our situation seriously and work promptly to resolve these outstanding issues. No company should treat their customers in this manner, and we will continue to pursue all available avenues to ensure that our concerns are addressed and our losses are remedied.