Cape Elizabeth Service Center

Melissa Denick _{on Google}

Apr 10th, 2024

Jeff Larrabee, the new owner, and his mechanics are fantastic! The level of genuine compassion and exemplary customer service I received prompted me to write this review.
When parts were unavailable and my car was not drivable I panicked. I am a special education teacher and I cannot miss school. Without my car I felt helpless.
Jeff went ABOVE and BEYOND any level of CUSTOMER SERVICE I have received, anywhere. He arranged for an Uber to take me to and from my job - in GNG! He apologized for not being able to get the parts (not something he can control) and checked in to be sure I got to school and back safely and that my car was repaired to my satisfaction.
In todays reality, who does this? A new owner committed to his community and growing his business, thats who!
Cape Elizabeth Service Center is a quality operation - kind, knowledgeable, professional and, the BEST customer service EVER! I cannot recommend Cape Elizabeth Service Center highly enough. Many thanks to Jeff and his mechanics. You have my business!!

Haley Israelson _{on Google}

Mar 2nd, 2024

Best service Ive had in a long time! Recently under new ownership a local family who really cares about their customers!

C r456i19 _{on Google}

Feb 26th, 2024

I have been taking my cars to this auto shop and was told recently, that Ray and Michele sold this shop to a new owner. I am concerned if the new owners will maintain the culture and service but I am optimistic that they will. I just serviced my truck (oil change) and was surprised that they jacked up prices; for example, they charged for my oil filter (last one last August 23 $4.99) and this time they charged $8.62 and labor 25% more ($20 vs $25 in 6 months). This typically happens with owner change and I caution that everyone please watch. Having said that, I will go to them again and if I see the trend is different and they continue to charge more, then I may have to rethink and report to BBB. They tried to sell me a big service for over $800 that is manufacture recommended but I did that service with the dealer 2 years ago and obviously I has to tell them and they were ok. My advice to the new owners is don't lose trust of Ray's customers
.