Hancock Lumber

Name: Hancock Lumber
Address: 95 York St, Kennebunk, ME, 04043, US
Telephone: +1207-985-6565
Price range: $-$$$
Rating: 4.2

( 40 Reviews )

95 York St
Kennebunk, ME 04043
207-985-6565

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Hours

Thursday:

6:30 AM - 4:00 PM

Friday:

6:30 AM - 4:00 PM

Saturday:

Closed

Sunday:

Closed

Monday:

6:30 AM - 4:00 PM

Tuesday:

6:30 AM - 4:00 PM

Wednesday:

6:30 AM - 4:00 PM

CALL DIRECTIONS REVIEWS

Chamber Rating

4.2 - (40 reviews)

Read Our 40 Reviews

Chamber Rating

4.2 - (40 reviews)

› ‹

Aaron Gregory
Last week had an interior door delivery scheduled for before noon. It never got to us finally called, the schedulerer Jerome never picked up. Finally got ahold of someone else and they let us know that Jerome sent them the opposite way so it never got to us until 4:45 at night. This week we were suppose to receive cabinets from them as well got an email 6 days ago from Jerome saying they would be delivered in zone 2 before 11:59. Called at 2:15 and he said we dont like you because youre not a good customer so you will receive them within a few days. I told him why did he send an email saying they would be delivered before noon. His response was I send hundreds of those emails a day and dont follow up on any of them. I asked if he could please deliver them and he said no way I dont deliver anything, I just handle the phones. Lost a lot of respect for Hancock, love using them but if they let employees sick around customers the way Jerome does then good luck. Everyone in the store, and sales people are great they just said it is out of there control and if Jerome doesnt like you then he can do what he wants. Very sad .
Oct 30th, 2023
Carnage

Sep 25th, 2023
Aaron L

Sep 23rd, 2023
Brett Seymour

Aug 30th, 2023
Ellie Breitmaier
The team at Hancock Lumber kitchen design provided excellent service, design ideas, products and follow up. Even when our project ran into some glitches, Karen and Anne were available to troubleshoot and advocate for us. We have recommended these folks to many of our friends and family and will continue to do so. These folks go above and beyond!
Jul 11th, 2023

Read Our 40 Reviews

About
^{Hancock Lumber}

Searching for the right place to start the process of designing a new kitchen or renovating an existing space? Hancock Lumber Kitchen Design Showrooms are here to help make the job of choosing your cabinetry, countertop, tile, hardware, and more both easy and affordable. Our goal is to provide the right recommendations and product choices to meet each familyâ€™s budget â€“ for every project, every time. Your experience with Hancock Lumber Kitchen Design Showroom promises to be unique and designed especially for you and your space. Browse our inspirational photo galleries online or read through our helpful getting started tips. Our modern and inspirational kitchen design showrooms and team of talented and experienced design professionals are ready to help bring your vision to life. If you are interested in scheduling time with a kitchen designer, please call or email ahead to set up an appointment.

Contact Info

207-985-6565
[email protected]

Vidoes

Video 1

Questions & Answers

Q What is the phone number for Hancock Lumber?

A The phone number for Hancock Lumber is: 207-985-6565.

Q Where is Hancock Lumber located?

A Hancock Lumber is located at 95 York St, Kennebunk, ME 04043

Q What is the internet address for Hancock Lumber?

A The website (URL) for Hancock Lumber is: https://www.hancocklumber.com/locations/Kennebunk?utm_source=gmb

Q How big is Hancock Lumber?

A Hancock Lumber employs approximately 20+ people.

Q What days are Hancock Lumber open?

A Hancock Lumber is open:
Thursday: 6:30 AM - 4:00 PM
Friday: 6:30 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Monday: 6:30 AM - 4:00 PM
Tuesday: 6:30 AM - 4:00 PM
Wednesday: 6:30 AM - 4:00 PM

Q How is Hancock Lumber rated?

A Hancock Lumber has a 4.2 Star Rating from 40 reviewers.

Hours

Thursday:

6:30 AM - 4:00 PM

Friday:

6:30 AM - 4:00 PM

Saturday:

Closed

Sunday:

Closed

Monday:

6:30 AM - 4:00 PM

Tuesday:

6:30 AM - 4:00 PM

Wednesday:

6:30 AM - 4:00 PM

Related Categories

Ratings and Reviews
^{Hancock Lumber}

Overall Rating

( 40 Reviews )

Write a Review

Aaron Gregory _{on Google}

Oct 30th, 2023

Last week had an interior door delivery scheduled for before noon. It never got to us finally called, the schedulerer Jerome never picked up. Finally got ahold of someone else and they let us know that Jerome sent them the opposite way so it never got to us until 4:45 at night. This week we were suppose to receive cabinets from them as well got an email 6 days ago from Jerome saying they would be delivered in zone 2 before 11:59. Called at 2:15 and he said we dont like you because youre not a good customer so you will receive them within a few days. I told him why did he send an email saying they would be delivered before noon. His response was I send hundreds of those emails a day and dont follow up on any of them. I asked if he could please deliver them and he said no way I dont deliver anything, I just handle the phones. Lost a lot of respect for Hancock, love using them but if they let employees sick around customers the way Jerome does then good luck. Everyone in the store, and sales people are great they just said it is out of there control and if Jerome doesnt like you then he can do what he wants. Very sad .

Business Response_{on Google} ^{Nov 23rd, 2023}

Team Hancock appreciates hearing everyone’s feedback and feels it’s an important step to keep figuring out ways we can improve. We are so sorry this was your experience today—this definitely does not reflect the level of customer service we strive to offer. If you’re open to it, please email [email protected] –we would love the opportunity to discuss directly and try to make this right for you. Again, we apologize and thank you for reaching out to us!

Carnage _{on Google}

Sep 25th, 2023

Business Response_{on Google} ^{Oct 9th, 2023}

Thank you for sharing your voice and reviewing Hancock Lumber. We are glad you had an enjoyable experience and hope to work with you again!

Aaron L _{on Google}

Sep 23rd, 2023

Business Response_{on Google} ^{Nov 11th, 2023}

Hi Aaron! We appreciate you sending Team Hancock your feedback – thanks for sharing your voice by writing a review!

Brett Seymour _{on Google}

Aug 30th, 2023

Business Response_{on Google} ^{Sep 10th, 2023}

Thank you for sharing your voice and reviewing us, Brett! We hope to work with you again.

Ellie Breitmaier _{on Google}

Jul 11th, 2023

The team at Hancock Lumber kitchen design provided excellent service, design ideas, products and follow up. Even when our project ran into some glitches, Karen and Anne were available to troubleshoot and advocate for us. We have recommended these folks to many of our friends and family and will continue to do so. These folks go above and beyond!

Business Response_{on Google} ^{Aug 2nd, 2023}

Thank you for choosing Hancock Lumber to help with your project—and for sharing your voice with a review! We look forward to working with you again next time!

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Overall Rating

( 40 Reviews )