Bank of America (with Drive-thru ATM)

10 years ago, I was in the final semester of law school. I was getting fee after fee on my inactive Bank of America checking account. I finally called BOFA to inquire how to close the account. They said the only way was to go to the branch you opened the account and close it in person,. Ok. I went to my hometown branch the day after Thanksgiving. No, you have to talk to a manager to close it. Alright, that shouldn't take long. Well, I was in line with a bunch of people trying to discuss a mortgage. After two hours, the bank was about to close, and my issue was unresolved. I skipped ahead in line and insisted they deal with this issue. They did, but the manager had a gleeful smirk across her face. I knew her through a friend in town. Anyway, they did close the account, with some chump change to walk with, but it left a very sour taste in my mouth ever to open another checking account with Bank of America. Never again.
Apr 9th, 2024

I have recently filed a claim and the credit card service over the phone gave to the run around and denied the claim to the transaction I never received. However, I explained the situation Ms Night, the financial advisor in the Brunswick branch. She listened to details and acted promptly and decisively to help me resolving the issue. I dont know how the outcome would be yet, but she is a great advocate for the client and I am very impressed.
Jan 28th, 2024

People who work there are stupid and don't know how to do there job.
Jul 23rd, 2023

Jul 12th, 2023

Sat in the Brunswick Maine branch for 20 minutes, never even acknowledged our presence. Certainly helped us make the choice to move .
Jul 11th, 2023