Verizon

Soup10 _{on Google}

Feb 26th, 2024

Had an issue with my phone walked in and out in less then a minute GREAT service
Went back again two months later and the manager and his team really helped me they are all great folks

Gabby McGeorge _{on Google}

Jan 30th, 2024

I went in to this store yesterday because I am a new customer and ordered my new phone online and was having issues with switching my number over from the old carrier. Aaron helped us out with the problem and did such a great job! He was incredibly knowledgeable, clearly knew what needed to happened and worked on it until he got the issue solved. Great manager and customer service!

Jeffrey Charbonneau _{on Google}

Oct 27th, 2023

I have to go to this store when I buy online and pick up instore. Even though I live closer to another store. Some glitch doesn't recognize that one online. Every time I go in they're always really helpful and nice

Jeffrey Pettyjohn _{on Google}

Jul 11th, 2023

(Check out the other 1 star reviews over the last year. A lot of similar stories......)
I am unable to rate below a single star unfortunately.
Both my wife and I had an incredibly frustrating experience when dealing with associates at this store (one former jeweler in particular who should be avoided at all costs) who made promises that were not met by the promotion we were signed up for over our objections. My wife did not want a new phone, but was given and charged for one anyway. I am also now not able to use features of the phone I had to buy from Verizon on my new carrier.
What's the most frustrating is that management at this branch knows of the issues with this associate and his proclivity to "gloss over" the contract details and rebate structures to make a sale and has continued to employ them and allow them to continue hard selling their customers with false promises. I had to raise my voice in order to get this associate to answer a simple question, which I later found out was not even the true answer.
Your employees reflect directly on your company. Biddeford branch is not helping Verizon's brand.

Gary Roy _{on Google}

Jun 2nd, 2023

Great experience add girlfriend to my account.