Pampered & Polished Nail Care

I recently went here for the first time about a little less than a week ago. I got acrylic nails with regular polish. I set up my appointment over the phone and was told I needed to give my card to hold my appointment in case I didnt show up or was late. Made sense to me and I had no problem. I went into my appointment, the staff seemed frazzled and unprepared. That was okay I understand that sometimes some days are harder than others. I was told I was getting a newer nail tech and I was okay with that because I trusted that she was competent enough to do acrylics if they let a paying customer receive them for full price. I walked into the room and was told that I had to wait a bit because the previous client was taking longer than expected. I ended up waiting a little over an hour to start my appointment. Both techs seemed unprepared, and my tech was did not even apologize for being late with her last client. She did my acrylics, took 2 hours to do so, the color that I chose for my nails looked expired, and yes, I should have said something and gotten a different color, but I really just wanted to leave at that point because I had been there for 3 hours. I left the salon 3 hours later having paid full price for nails that were misshapen, not drilled, lumpy, and not looking like I got them professionally done at all. They offered me to get gel nails instead of regular polish because it took so long, but did not specify if I would still have to pay for the uncharge of gel nails so I declined. Now, 5 days later, two of my nails have popped off unprovoked. DO NOT GO HERE IF YOU WANT QUALITY NAILS.
Jan 19th, 2024

11/4 last apt of the day Kasi!!! What a shining light on our world of dark humanity. Thank you for everything. Your careful care, gentle work, and authentic and kind conversation. I left this appointment feeling 1000x better than when I entered it. With a shiny beautiful mauvey mani/pedi. Thank you!!! Whatever shes being paid, promote this angel woman immediately.
Dec 9th, 2023

Kasi is an angel! She is a perfectionist, gentle and considerate, kind, and so talented!! I enjoy my appts with her so much. Ive been going to her for my manicures for nearly a year straight now and she never disappoints. So many beautiful designs and no one has ever taken such good care of my nails. The salon is professional, adorable, and super clean. Everyone is attentive and lovely. Highly recommend Kasi and her colleagues!
Nov 26th, 2023

I'm so very sorry for the bad review. I totally had wrong business. My daughter and I came to your business 9 years ago and absolutely love it. Everything was perfect!
Aug 29th, 2023

Rush job, it was a mani/pedi and they got nailpolish even on cuticles and skin. There was 3 of us getting ready for a wedding and we had to go home and redo our nails. EDIT - as per the business response of they can't fix what they don't know 1. We requested several nails be redone and eventually just gave up. 2. We were there 3 weeks ago, not sure what name it was under but it was at 2PM. 3. As per the passive aggressive comment of "maybe you'll consider communicating as opposed to jumping into a negative review. All you have to do is read other reviews from your salon. Same thing - hurt fingers, cuts, overcut cuticles, horrible nailpolish application. 4. The 3 of us were there for a wedding, we had all travelled very long distance to be together. We left a couple of days after our dissappointing visit to your salon. I would highly recommend you read the multiple reviews with the same complaints and fix the issue instead of asking people to contact you again to do a good job. Get it right the first time.
Aug 22nd, 2023