First Guaranty Bank

Ann _{on Google}

Aug 2nd, 2018

DO NOT!!!! Expect this credit union to help you find or fight for your money. My account was emptied from someone in Arkansas and this bank has done nothing to help. First Twyman Guillory told me the atm that was used was in Texas and he could not provide me an atm terminal number. When I mentioned to him that I was filing a police report, then he was able to give me the atm terminal number. The atm is NOT in Texas. It is in Arkansas. These people from the local office to the main branch have been giving me the run around about MY money. First Tryman told me that I could not dispute an atm withdrawal. Now he is telling me that I can but that it won't be approved unless we can get footage of the person, find that person, then charge that person. So when I asked for the president of the company's phone number, he gave me a fax number. So I called the local office to get it and all they told me was that they cannot provide me that telephone number. These people are rude and have done nothing to help. After being with them for 10 years, this is definitely something I would have never expected.