KREWE Corporate Offices

The customer service was great. If you're not serious about buying, they don't pay much attention to you. Respectable. However, when I finally decided to buy a pair, they were very helpful and pulled out all of their polarized sunglasses that I requested, let me try them on, and let me know if their return policy. I'm writing this review because TWO YEARS LATER I emailed customer service because my frame broke, I had no record of receipt but I could give them a few pieces of information that allowed them to find my purchase and they shipped me a entirely new pair for FREE! Online customer service is also great, these are my absolute favorite pair of sunglasses that I have ever owned owned ! 10 stars for these glasses!
Oct 23rd, 2023

May 20th, 2023

Sep 13th, 2022

Feb 26th, 2022

Hands down the worst customer service I have ever received. I have been a loyal Krewe customer for over 6 years and have bought over 10 pairs in that time. This past October, I bought an additional two pairs and they sent me the wrong glasses in the mail 1 month late. Then, they refused to send the correct glasses until I returned or paid for the wrong glasses they sent. 2 months after my original order, I finally got the glasses I ordered, thrown in a box not even wrapped or in a bag. They then told me I returned the wrong glasses and theres an outstanding balance on my account. Returned the wrong glasses?? I returned the glasses that you sent me, which were wrong!!! This company used to be a small, local business dedicated to its customers. Now, it is terrible quality and service. A true shame.
Sep 29th, 2021