1201 Canal Condominiums

Apr 9th, 2023

Mar 30th, 2023

I moved out 6 months ago and my deposit has not been returned. I have called the apartment management staff and Certain Management and my issue has yet to be resolved. I'm getting the runaround and in most cases completely ignored. On January 3, 2022, a check was in managements office for half of what's owed to me so I took a picture and left it. No one has contacted me since. Update: The Owner of Certain Management response that was provided on Google yesterday, is not an excuse and it's a lie. The company is not striving to do better when they're obviously hoping they could wear us out by playing a "cat and mouse" game.; meanwhile, they continue profiting and they're not providing the proper service to clients. There was no transition going on for the six months, that prevented them (the owner) from responding because he were aware of my complaints. It wasn't until I contacted the owner of the 1201 Canal Building and called to speak to the Board of Commissioners of Krauss did I receive my refund. There was six months of communications, some of which I was left in the lobby until I left the building or my phone calls were ignored and sent to voicemail. I have emails, responses to emails and a copy of the check that was written for the wrong amount. Randy was employed with Certain Management during the six months of complaints, until the week of my last complaint whereas I included the Owner of 1201 Canal and requested a meeting with the Board of Directors of Krauss , which led to getting my refund. So, transition has nothing to do with Certain Management Company's mismanagement.Their response would have been accepted as sorry for the oversight or mismanagement by a former employee but I'm certainly not going for the "transition" lie. I have yet to receive an apology from Certain Management or 1201 Canal. A Google response does not constitute contacting the former resident. Certain Management and 1201 Canal did not follow policies and procedures.
Mar 19th, 2023

Look lovely
Mar 5th, 2023

Nice
Dec 4th, 2022