Sabine State Bank and Trust Company
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5769 LA-1
Natchitoches, LA 71458 - 318-352-0055
Hours
Chamber Rating
-
Anna Marie
My dad died unexpectedly. Sadly he had no will and luckily he was insured. After we buried him on April 12 we remembered he had an account with Sabine. My sisters and I went to this branch on LA1 and asked a CSR (brunette directly in the front door)to provide us with information in order to close his account. Her response was simply provide documentation. So I proceeded to ask her what documentation was needed in which she responded Any documentation I explained to her that’s a broad statement and asked her to be more specific.... she said the company’s attorney would have to decide so I asked her if she can provide me with his contact information or someone I can ask in the branch for more specific information .. she stated she was the only one she then proceeded to tell us that the attorney was in house like this is enough information and we should be satisfied. Tobey was very dismissive from the start we immediately got the feeling that we were interrupting her day so we left to gather the random documents she asked us to provide. Upon returning she continued to be dismissive and not answer the questions because I now suspect she may not have known(which honestly She could have simply stated on the first visit that she was in aware of this information and would contact us with further steps later instead of the run around) because she was not able to give any specific information to the steps of recovering dads account my sister asked to speak to a manager,Tobey looked around condescendingly and stated no manager was available, my sister then proceeded to ask for someone else to speak to and the brunette stated she was the only one that handles this situation. My sister cut her off numerous times as she was still being dismissive and condescending and finally the VP approached only to tell my sister he is the go and although he does not help customers(his words) no one else is available... I don’t even understand the point of him coming over to relay this information. compassion and customer service is important! Especially during a time like this when the world is dealing with this pandemic and so many loved ones are being lost. I also want to state that this branch has nothing to do with the customer service from the other branches as I’ve never experienced this type of dismissive behavior from Keyser and I frequently visit that branch.
Feb 18th, 2021 -
Mary Bush
Feb 14th, 2019 -
D Gordy
Jul 26th, 2018 -
Christina Washington
Nov 30th, 2017 -
Keith Knueppel
Great people they're always there to help😃
Dec 25th, 2015
Contact Info
- 318-352-0055
- (318) 256-9160
Questions & Answers
Q What is the phone number for Sabine State Bank and Trust Company?
A The phone number for Sabine State Bank and Trust Company is: 318-352-0055.
Q Where is Sabine State Bank and Trust Company located?
A Sabine State Bank and Trust Company is located at 5769 LA-1, Natchitoches, LA 71458
Q What is the internet address for Sabine State Bank and Trust Company?
A The website (URL) for Sabine State Bank and Trust Company is: https://www.sabinebank.com/
Q What days are Sabine State Bank and Trust Company open?
A Sabine State Bank and Trust Company is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
Q How is Sabine State Bank and Trust Company rated?
A Sabine State Bank and Trust Company has a 4.2 Star Rating from 5 reviewers.
Hours
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Ratings and Reviews
Sabine State Bank and Trust Company
Overall Rating
Overall Rating
( 5 Reviews )Anna Marie on Google
My dad died unexpectedly. Sadly he had no will and luckily he was insured. After we buried him on April 12 we remembered he had an account with Sabine. My sisters and I went to this branch on LA1 and asked a CSR (brunette directly in the front door)to provide us with information in order to close his account. Her response was simply provide documentation. So I proceeded to ask her what documentation was needed in which she responded Any documentation I explained to her that’s a broad statement and asked her to be more specific.... she said the company’s attorney would have to decide so I asked her if she can provide me with his contact information or someone I can ask in the branch for more specific information .. she stated she was the only one she then proceeded to tell us that the attorney was in house like this is enough information and we should be satisfied. Tobey was very dismissive from the start we immediately got the feeling that we were interrupting her day so we left to gather the random documents she asked us to provide. Upon returning she continued to be dismissive and not answer the questions because I now suspect she may not have known(which honestly She could have simply stated on the first visit that she was in aware of this information and would contact us with further steps later instead of the run around) because she was not able to give any specific information to the steps of recovering dads account my sister asked to speak to a manager,Tobey looked around condescendingly and stated no manager was available, my sister then proceeded to ask for someone else to speak to and the brunette stated she was the only one that handles this situation. My sister cut her off numerous times as she was still being dismissive and condescending and finally the VP approached only to tell my sister he is the go and although he does not help customers(his words) no one else is available... I don’t even understand the point of him coming over to relay this information. compassion and customer service is important! Especially during a time like this when the world is dealing with this pandemic and so many loved ones are being lost. I also want to state that this branch has nothing to do with the customer service from the other branches as I’ve never experienced this type of dismissive behavior from Keyser and I frequently visit that branch.
Mary Bush on Google
D Gordy on Google
Christina Washington on Google
Keith Knueppel on Google
Great people they're always there to help😃
Overall Rating
Overall Rating
( 5 Reviews )Write a Review
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