United Apparel Liquidators

Literally feel nauseous writing this. I fell in love with UAL about five years ago. I've made an effort to visit almost all of their locations. Like I actually planned part of our vacations around visiting their stores. I used to frequent this location the most, cause it's their largest of the three in New Orleans. But I have noticed a huge decline in their level of customer service in the last few years. No one greets you when you walk in, it's rare to receive any help on the sales floor, you definitely don't get help while you're in the fitting room, or a good bye when you leave. It's like all the customer service basics are gone. Tré, who used to manage there, was incredibly welcoming and warm. He also obviously trained his team on how to treat customers. There are a few specific things that have happened on more than one visit that made me second guess shopping there. After one specific visit, I went to the Magazine St. store to shop after experiencing another frustrating trip to Metairie with the same two gals who I usually see, and even told the manager at Mag how unkind and seemingly judgmental the staff seems to be now.  After looking through the most recent Yelp reviews, I'm seeing I'm not alone in how I'm treated. Don't get me wrong, their selection of designer clothes at discounted prices is amazing. But, shopping there is now actually uncomfortable. On a separate note- the store also reeks of smoke. It smelled like cigarette smoke so bad in there, I almost couldn't stand it. There is a cigar store that's within proximity to them, so I'm assuming that the smell comes from there. However, all the cigar stores I've ever been to don't smell like cigarettes. Five years ago I would have given 1,000 stars for their incredibly unparalleled customer service and selection. Today, two stars for their selection. Bring Tré and his team back, us fashion lovers who love to shop and be treated with kindness miss him. The whole reason I decided to write this, is for people who love to shop (like me) and suggest they visit the FQ store or the Magazine St. store. You'll have a way better experience and still get to fill your closet with all your favorite brands, just smaller stores to shop in.
Sep 10th, 2022

Best best one of a kind R few of kind Threads.. price point on point UAL team is always upbeat +honest + Hip . Its my glam go to I UAL By far the best city sweats
Aug 26th, 2022

I like going in to look around. Sometimes there is a good selection. Different price ranges. High end and unheard of brands. Not many shoes but definitely designer labels.
Jun 3rd, 2022

Saw a couple reviews about the lack of greetings and general attitude from the staff towards customers based on appearance and I'd echo that they are totally valid. We've been to the 2 other locations in NOLA and didn't notice any difference in treatment while there: that being said, the selection here is maybe a little more extensive and prices a little lower than the other 2. If you're a minority, just know that you're coming here for the deals (which are excellent) and maybe not much else.
Apr 27th, 2022

Great store. Love it
Apr 9th, 2022