Janie and Jack

Tried to talk to Employee multiple times. They wouldn't even look up from their phone.
May 18th, 2023

Returned items on 4/8, they said refund will appear on original payment method. It is 5/16, and I have received yet. Called customer service and was told their refund system is down for refunds, and don't have an idea when it would be up. I suggested them contacting store I bought the items back to( Metarie) and ket them issue the refund. The wanted to give me a gift card. I didn't pay with a gift card. I have receipts and return receipts, but out of my money
May 13th, 2023

Today we had a very bad experience at the Metairie location. We usually buy our children clothes there. My wife order clothes online and they were too small. We went there , was trying to exchange it. The vendor was very racist and rude. She had a nasty attitude because we were different. When she saw that my wife was wearing different clothes and her hair covered, she assumed we couldnt speak English so she wouldnt even respond to us. My wife was was testing her so she ask her if she could order one pair of clothes in 18-24 months. The lady said, No we dont have that size. My wife checked it right after and yes it was available. Below is a picture my wife took from the sizes available after we had ask the vendor. This was our favorite store and we really liked the quality of their clothes but I guess we will not be buying there anymore. For those people who are not white and not wearing the typical jeans and and shirt, please do not go to Janie and Jack in Metairie because I will tell you.. racism and discrimination do exist there and you will experience it.
May 20th, 2022

Customer service is non existent. I ordered something two weeks ago and still dont have it! Products now on sale with free 2 day shipping. When I asked to speak with a supervisor I was told it will take 24 to 48 hours for that to happen.
Mar 16th, 2022

Came to the store to purchase items for my granddaughters school pictures. The Hispanic worker was extremely rude and told us we only had 3 minutes to shop. The door was roped off and the mall didn't close for another 20 minutes. Of all the times I have visited this store I can honestly say I have never been treated so horribly. Is this how paying customers are treated? Everyone is always so nice and pleasant. Does your corporate office train managers/employees on having interpersonal communication skills/customer service skills or did she just pass on that portion of the employment? I will make my purchases online for now on.
Dec 4th, 2021