Walker Acura

Run, run !Went in to get an oil change and my tires rotated. They mess up my window and Chris admitted to them damaging my car. They sent me to two body shop the one that supposedly fix my car only took him 15 minutes and my car is still damaged . Chip is very unprofessional and hung up on me and the customer service lady that was trying to help. He said he is down with me. This is the only Acura in New Orleans! This place needs to be shut down its a circus in there. Can the owner please contact me!! They claim I got in an accident prior ! I was back their less than 20 hrs
Mar 17th, 2024

Google does not provide the runway length I need to adequately express how terrible the customer experience is at Walker Acura -- but I will try... TL; DR -- If you are in NOLA and want an Acura, or need service, GO TO ACURA OF BATON ROUGE. SKIP THIS PLACE ENTIRELY. Walker Acura is grossly substandard in every categorical way. Ive had two experiences with this dealership (sales experience in 2022 and now a service experience in 2024) and both have been disasters. From the manager level down, these guys have no concept of what customer experience is, or what it should be. When dealing with Walker Acura, you, the customer, will need to exert maximum effort to get the absolute least from them. Im not sure what the New Orleans area did to deserve this awful dealership as its only Acura option in the city. How Acura allows these fools to continue destroying their brand's reputation is breathtaking to me. The many negative reviews for Walker are well-earned. PLEASE ACURA USA pull the license from this clown show and the incompetents who run it -- they simply don't deserve it, and your customers in New Orleans truly deserve better. My two experiences with Walker Acura are as follows: First, when I purchased my TLX new from them in 2022, they damaged the car right off the delivery truck. They fixed it, but were in no rush to do so and getting updates from them was like pulling teeth. It took over a week to get the vehicle back. Additionally, I was refused an Acura loaner but they gave me a not-so-gently used Accord from their used lot. It was so disgustingly filthy, I had to wash it myself. A manager never called me to check in. This was unacceptable. Unfortunately, this week my TLX started exhibiting weak starts. I could not get to Baton Rouge this week, so this leads to my second experience with Walker Acura. I arrived at my 11:30 am service appointment for a battery check. Unfortunately, I had to wait there since Walker Acura sometimes has a courtesy shuttle for customers, sometimes not, it "just depends" as I was told. Lisa, the lady at the front desk, did not give me a time estimation like she said she would and did not provide me updates as she said she would. I had to approach her. Ultimately, after three hours, they determined it was a battery and replaced it (under warranty) and I was on my way. Except the battery wasn't the issue because the vehicle was still giving weak starts. So I made another appointment at Walker Acura (against my better judgment). I dropped it off Thursday after work, and Lisa assured me she would have an update for me by lunch time Friday. Plot twist... she didn't. I called her at noon, she had no update. She called me back at 3:00pm: fuel pump is faulty, the car cannot be driven, the part will take 7 business days to arrive. Nice to know I drove the car for 5 days when it shouldn't have been thanks to their misdiagnosis. Since under warranty, I asked for a loaner. Lisa said there were none available, and I was #24 in line. When I asked for other options, Lisa said she'd email Chip (IDK who that is). Instead of CALLING me back, Lisa texted that, per her service manager, I would need to call Acura's 1-800 number and plead my case for a rental. I asked Lisa to have her manager give me a call to discuss. Lisa never replied and the manager never called me. I won't do business with a dealership that conducts business this way; that cannot diagnose a problem correctly; and I don't trust them to safeguard my vehicle for 7 business days since they've damaged it once (and now I see reviews from others alleging the same). SO AT MY OWN COST, I arranged for my TLX to be moved to Acura of Baton Rouge on a flatbed truck. No one thought to ask me why I was moving the vehicle. But I sure did see them watch as it was loaded on the flatbed. Lisa obviously knew the wretched experience they provided me because she would not acknowledge me and evaded all eye contact. But she did turn very red. Attached, pictures of my TLX on the flatbed at Walker Acura. Major props to B&M Towing in Nola!
Mar 14th, 2024

Chip and Montana at Walker Acura exceeded my expectations with their exceptional service. Their attentiveness and empathy towards my needs truly stood out. From the moment I walked in, they made me feel valued and understood, taking the time to listen to my concerns and preferences. Their knowledge and willingness to go the extra mile to ensure they found a resolution to my emergency was incredible. Overall, Chip, Montana and the entire service team, provided a top-notch customer experience, making my visit to Walker Acura a truly memorable one. Highly recommended!
Mar 9th, 2024

I've been to this location several times for service over the last few months. I've mostly interacted with a service representative named Kaylyn. She's always polite and always makes me feel like fixing whatever problem I have at the moment is very important to her. Even when I felt frustrated, she was kind to me. Thank you Kaylyn for making my experience with acura service department a wonderful experience and for always going above and beyond to put a smile on my face.
Jan 15th, 2024

Jan 1st, 2024