Eye Wares

What an awesome experience this was for me from an eye exam through ordering 2 pairs of glasses and a pair of sunglasses too! Dr Agnew and her staff namely Celeste & James took care of my every need! Dr Agnew mentioned how very different my eyes are from each other and how rare that is, but she nailed my prescription perfectly and even had to include a prism correction. Ill never go anywhere else for my eye needs and no dilation of pupils required!! They can do the same awesome job for you too!
Mar 8th, 2024

I love my glasses. They helped me pick them out. . Nice crew. Very helpful .
Feb 28th, 2024

Unfortunately, my experience was not good. It took 90 days of excuses to get my glasses. The office manager Joe or Joseph, I couldn't get a straight answer would never return my calls. I would not recommend this place. It would have been easy to manage perception however they couldn't even do that for the customer experience. Not a happy customer and I was so patient with them. Excuse after excuse. I was also told the Dr was going to call and that didn't happen. Even after getting my glasses there wasn't even an apology. Beware as a customer. * response to "owner" YOU were our optometrist
Dec 9th, 2023

Update: Dr. Agnew has summoned many to give her 5 star reviews here. For true reviews, check Yelp. I recently switched to this place because my insurance changed. Horrible experience. First, instead of dilating your eye, they take a picture of your eye with a machine and it costs $90! It is not part of your comprehensive exam nor do they ask you in advance if you wish to incur the charge. When I asked Dr. Agnew about the charge she said dilating takes "hours" and this is quicker. When I asked why I wasn't given a choice upfront she replied that my insurance covered part of it. That was correct and I paid $39 out of pocket. I find it very lofty for them to just assume as a customer that I am ok with that. I wasn't even given a choice. Thankfully, I can afford it but I pity the person who needs to be budget-conscious thinking they are just coming in for an exam and getting additional fees. Second, both my daughter and I got contact fittings. Now, I have paid contact fittings over the years and I know they are sort of a joke. We all know it's just another way to charge the customer. On this day, I was billed $80 for my daughter's fitting and $155 for mine. Why? Because I have astigmatism. Now, this was the first time I have ever had this happen. Again, when I inquired about the additional fee, Dr. Agnew said that it's harder to fit me because I have 3 things wrong with my eye and my daughter only has 1. Here is exactly how the fitting went for both of us: 1. Dr. Agnew looks at the script and tells Sandra, her assistant, which contacts to give us and what strength. 2. Sandra hands us the contacts and we pop them in our eye. 3. Dr. Agnew looks through the microscope to make sure they fit. VOILA! Fitting complete. So I discuss this further with Dr. Agnew. She said she has to run complicated calculations in order to fit me correctly. Followed by a statement of that's why she went to Optometry school for four years. Now, this is exactly where she lost me as a customer.
Feb 5th, 2024

In the middle of June 2023 I went to the beach and accidentally had my Silhouette glasses get swept off (I genuinely forgot I was wearing them). When I returned to Covington I began to search for a retailer that could order Silhouettes again. I found that EyeWares did and is covered by my eye insurance. This was June 28th for context. We added in new transition "sunglasses" for me, and a plain set of framed sunglasses for my husband. The first set of frames (the transition sunglasses pair, and my husband's plain frames) were ready by July 17th. The Silhouettes were not. So the first set was ready in about 15 business days. Sort of long but not a big deal considering the cool eyewear frame selection... but my main glasses, what I came in for, were not in yet. It was not until July 25 the frames came in. 19 business days. This is just the frames, not including lenses. So I came in to be fitted for the lenses. It was not until August 14th that my Silhouette glasses were ready. 33 business days from order date. I went outside, and then realized they were transition lenses. These are intended to be my regular glasses - I use them mostly on the computer, but also for photos because they're not very visible. I came back in and they told me they would be able to order the correct lenses and have it ready to swap out no issue. I first noted here to the manager that I had a vacation starting in September 8th, because of how long this process was taking. I was assured the lenses would be in rapidly, and it would take mere minutes to change out. He wasn't concerned. I called a week before my vacation in a panic about this same issue because still - NO lenses. I was assured by the manager the lenses would be in by next Wednesday, a day before I left, and he could swap them out in minutes. There I was, September 7th. It was Wednesday. I was told that my lenses would be in by Monday September 11th, but of course they were not. That will be 53 business days for anyone keeping track. If I had known how long it takes this retailer to get in frames and lenses, and that it would effect a vacation 2.5 months away - I would have never ordered here. And this was not a small thing, this ruined every single picture I took outside - and most of this vacation was outside. I was literally on the verge of tears when I called that morning and they told me the lenses were still not in. In the end I managed to tell them I was going to start working with my insurance to force a refund so I could get the lenses I paid for - this was late October. Low-and-behold the lenses came in about 5 days later. I again, had to call them to find this out. 90 days from order fate. I brought my glasses in to have the lenses changed, they insisted they could do it within a few minutes. The first technician took my glasses back, and then came out to tell me he could not get my glasses back together and I would have to leave without me. If my husband had not driven with me to the store, I would have been SCREWED. I cannot drive without glasses. A technician the next morning finally installed the lenses right. They gave me the glasses back and assured me the owner would call to apologize about their abhorrent service. Nothing. And of course, I go home and find that it seems like they have changed the nose pads to a slick hard plastic, and messed with the shape of the frames. Now they don't stay on my face. So on top of everything else, they opted to be even further malicious and screw with the frames. Probably why the owner did not call me back. I am not coming in to get them fixed, of course. Im just waiting to cycle into another annual frame upgrade with my insurance. What a nightmare, and absolutely childish. Im fairly sure they messed with my glasses to get back at me for the reviews on Google and BBB. I wrote these reviews because of how YOU were treating me and not giving me the glasses I PAID FOR. You don't get to be mad and screw with my glasses to get back at me. YOU are at fault here. NOT ME.
Jan 30th, 2024