The Orchard Lafayette - Apple Authorized Repairs

Great customer service!
Apr 6th, 2024

Mar 28th, 2024

Great staff!
Mar 23rd, 2024

Horrible experience with this store. If there had been an Apple Store in Lafayette, I would have taken my MacBook there immediately over any authorized repair store like this one. Here I am thinking that my experience with this store would be at least somewhat of the same caliber as dealing with an Apple flagship store when it came to repairs. I dropped my MacBook off for a screen repair and waited TWO WEEKS for it to be replaced. Two weeks later, it still wasnt. It got to the point where I was really frustrated with it just sitting there that I went back in, canceled the work order and got my MacBook back from the store. I got so tired of calling there over the span of two weeks just for the store to continuously be unable to provide any type of update on when parts would be in. I just went back and retrieved my non-repaired MacBook, though I was reassured it would be repaired long before my trip back to California. That clearly wasnt the case. Since I have multiple Apple stores in my city, Ill just have it repaired there where its sent out that day and shipped back literally the next day. Thanks for just prolonging the amount of time it took to get my MacBook repaired and leaving me without anything to use. Youre better off just driving to Baton Rouges Apple Store for a repair and having them ship it back to you.
Jan 23rd, 2024

Only had a phone call experience- the man who answered had absolutely no answers for me, or other avenues I could check out, or any options whatsoever. I dont know, just very unhelpful while sounding like he was so depressed like he wanted to be anywhere but where he was pretty poor experience.
Dec 24th, 2023