Courtyard by Marriott Lafayette Airport

Very Nice. The rooms are excellent. The batteries in my room door-lock died. They maintenance guy was outstanding. Immediately fixed the problem. I was leaving for a dinner and took a Lift. The same maintenance guy was in the lobby. I was concerned about a return Lift ride since it was on the edge of town. He said if I had a problem to call the Hotel and they would get me back, at the least he said they could get me a cab. The food was very, very good. The person behind the counter was efficient and suggested I modify my order to save a few dollars.
Mar 27th, 2024

On the Marriott app, this hotel was listed as a Marriott, not a Courtyard Marriott. I definitely would have made a different selection. We stayed here as we were visiting friends in a near by town. Check in was easy. For the most part, the front desk staff were helpful, especially Latoria (I think that is her name). Give her a raise because she made sure our stay was pleasant. Now, this hotel is old, dated, dark, and dingy. No matter how much they clean, you cant clean old stuff. The shower floor in all 3 rooms looked like the picture below. The lighting is dim. Even the brightness on the tv was dim. First room there was no hot water. Reported this to Ms. Latoria and she took care of it. It couldnt be fixed so she moved us. Great! Second room, the toilet wouldnt flush completely. My husband went to the front desk to report. The lady at the front (evening shift lady) desk said she would send maintenance up. An hour goes by. I go down to the front desk and tell her my husband came down and maintenance did not come to our room. She said the maintenance person knocked on the door and the woman who answered said the toilet was working fine. Instead of waiting (it was around 10 pm) I asked to move to another room. After clicking her keyboard for about 3 minutes, she told me there were no rooms available. I told her I am not staying in a room with a broken toilet so you are going to need to figure something out. She clicks on the keyboard again, stomps off, comes back, and gives me keys to another king bed room, just a little smaller. The last night of our stay, the AC went out. I went to troubleshoot it. The AC unit said to use the wall thermostat. There was no wall thermostat. At check out, I told Latoria what happened and she apologized and gave us some points for our inconvenience. We do plan to visit our friends again. We will not stay here again.
Mar 25th, 2024

Rooms and shuttle were dated, but the staff were great.
Mar 10th, 2024

Good hotel. The rooms were clean, and the bed was comfortable. Bob from the front desk was very hospitable. Check-in went smooth, and he was able to assist, in a very kind way, when I had a small issue with the room. Housekeeping came by once (in 5 days) just to pick up trash. You can tell the whole hotel has been brought up to date, but there are still plenty of signs that it was an old hotel. In the area around there are plenty of good restaurants. I definitely recommend Zorbas
Mar 7th, 2024

Liked that it's out of the hustle and bustle. Rooms are nice and comfortable. Service was outstanding.
Mar 7th, 2024