Goodyear Auto Service

My Goodyear place closed so I went to a different one in Kenner to get my oil changed. I called first to make sure it was a good time to come. Everyone was super nice and I was impressed with their waiting area. They had water, coffee and a Coke machine, even a tv. I was told their slowest day was on a sunday. The wait time was reasonable and I will definitely go back there again.
Apr 3rd, 2024

First and only customer there when they opened. Walk in and the guy immediately said, "I hope that's not a diesel." I don't, but I could immediately tell by hisbattitude this wasn't going to be a great experience. He said he won't be able to enter me into the system because I have a fleet card until later, when someone else arrives. He said it will take a few hours and would not elaborate on what a few hours would be. Needless to say I ended up leaving before getting my oil change and tire rotation. If you have a fleet maintenance card, beware don't show up there first thing in the morning because they won't work on your vehicle. Also the guy work in the front desk needs some customer service training. Went to another shop around the corner that was happy to treat me like a customer and gave me zero issues. I had avoided this place for while after past experiences, and shouldn't have went back.
Mar 24th, 2024

Mar 23rd, 2024

I had a free Saturday but only me to drive myself around. I made an appointment to get an oil change and tire rotation after seeing this is an option, after all, I would have to wait. My first thought is why are ALL time slots open? This is a great convenience if it really works. This is about 30 minute task so thought I'd try it to see if I could get out in 45 minutes or so. When I got there, everyone was really nice. However the representative told me that this might take an hour or two. He said "Even with an appointment, we get busy". This was 8:30 in the morning and I know they get busy, but I had an appointment. This is actually what I had expected to happen. After my silent reaction of disappointment, the gentleman also said something like "we'll try to get to you soon". Turns out, they were working on my car about 20 minutes later. This is probably about right as I wouldn't expect that they have a car lift waiting for me. Perhaps I got the first available lift. I left about 1:20 after my appointment time. They were working on car a little longer than I expected. I suppose that the oil change guy is not necessarily the tire rotation guy and they move from car to car as needed and available. An hour working on my car still seemed excessive. I'm generally satisfied with making an appointment at least this one time, but I caution others that I am not convinced that an appointment time guarantees prompt service. I was debating between 3 or 4 stars. I gave 3 stars since the time actually working on my car seemed excessive to me for the services requested.
Feb 22nd, 2024

Had 30$ cash on my glove box when left the car for tire replacement, when I got my car back, I had 20$. Not ok, never coming back there.
Jan 8th, 2024