SpringHill Suites by Marriott Baton Rouge Gonzales

Mar 31st, 2024

We stayed one night last week. I foolishly forgot my iPhone charging cable in the room. I called the same day we left and was told to contact Andy who was in charge of lost and found. I called Andy the next day and she laughed when I told her that the first person said she was in charge of lost and found. She promised she would inquire and she or someone else would get back to me. I never heard back. Pretty pathetic that they are so hard up as to keep an iPhone charging cable. Will never stay at another SpringHill Suites.
Mar 20th, 2024

Mar 8th, 2024

After staying here on 3 different trips, I had to check out prematurely. Let explain. The bath towels have a funny smell to it. Two power outlets were flickering. When I asked for daily room cleaning service I was told its hotel policy that we do every other day since Covid! Covid is long gone & in my previous stay I was given daily service when I checked the box while checking in online. The level of misinformation was absurd & unacceptable as a well established national chain! I will still stay at a Marriott property but will stay clear from this one. I understand the lower level brands are not owned by Marriott & I could see the attention to details is not very consistent. Rooms: Very average for this price point of hotel room Food & drinks: Good selections of restaurants nearby
Apr 10th, 2024

They did comp 1 night of each of our rooms, but I'll still write for others to see. 1 room asked for deep cleaning because it was so nasty and it was still nasty after. The showers had hard water or soap stains or something, and the shower doors don't close right. Another room had a broken bathroom lock, broken light switch cover, and the fire suppression sprinkler had part of it coming off. 1 outlet had its cover coming off because it wasn't screwed in. Also the microwave time wasn't set. We got moved to another room which had the following problems: the phone jack was reportedly broken by their renovation crew so we had no phone. There was another light switch cover broken (the switch was hanging out so you could see the wires inside). One of our many lights was plugged into the wrong outlet so it was always on. The filters for the AC didn't go in all the way. It was so unclean there was hair from a previous guest on the floor and in the shower. There was still chicken and rice on the floor by 1 bed. The sheets for the pull out bed had red splotches. Neither room had extra pillows for the pull out. The staff gave a whole new bedspread including pillows. In general the craftsmanship on whatever recent renovation went on was shoddy. There were paint splotches, doors hung incorrectly, the lights plugged in wrong, one reading light wasn't installed right so instead of being adjustable it just stressed the wires, etc etc. The closet is needlessly deep, and the 2 queen bed room was so cramped. There was almost no walking space to get around the beds. The bathroom door is translucent (and huge) so if the light is on, even with the door closed it brightly illuminated the room at night. The locking mechanism even when it's not broken is a finnicky hook mechanism so you have to pull a bit to check it actually grabbed what it was supposed to. Even when it did lock there was still a gap in the door. There were so many plugged in lights that I only had 3 outlets total by the beds. Each bed uses 2 and the lamp uses 1, so 5 plus are occupied by the room. So if you actually have 2 people in each when bed, somebody doesn't get an outlet. Luckily my battery bank could charge and be charging, otherwise I wouldn't have been charged up for my trip. The breakfast was overall good, but the bananas looked gross. Rooms: See review. Nastily dirty, poorly designed, poorly built.
Mar 3rd, 2024