Essential Credit Union

I go in person when I need service. The staff at the call center are not as kind.
Oct 21st, 2023

Oct 18th, 2023

Customer service is non-existent. Worst banking experience I've ever had. I look forward to leaving them.
Sep 16th, 2023

Aug 29th, 2023

I absolutely never leave negative reviews but after my experience today I am completely disappointed in the direction this company has gone in. I have been a loyal costumer for over 10 years and I hold 3 different type of accounts with them so I am well aware of where this company used to be versus the customer service I received today. Through a unfortunate situation I found myself needing a vehicle quickly, went to the dealership on a Friday picked the one I wanted and started the loan process, since I have previously had 3 car loans with Essential of course I wanted to use them again. We started the process around 2:30 pm by 4:30 pm we had recieved a text saying we were approved and where told by our loan officer Lauren to pick up insurance on the vehicle she then told us she had a boat closing to deal with so we worked on getting the insurance while she attended her boat closing at 5pm we began to call and text Lauren that we had the insurance if she could send the documents to the dealership so we could leave with the vehicle and were completely ghosted no response at all called the main office who told us that she had left for the day and no one could help us. Needless to say we went home without the vehicle and started calling first thing Saturday morning to get the papers we needed. We were informed Lauren does not work on Saturday, we were directed to the branch manager who informed us that they were extremely busy and would try to get the paper work to the dealership if they could by the end of the day. I did not want the same thing to happen as the day before so I rushed into the office in person to make sure those papers were sent. I was completely disgusted by how the branch Manger spoke to me her exact words were how they were busy and short staffed and all this was somehow my fault because getting close to the end of the day. I own my own business in sales and would absolutely never treat my costumers they was I was treated by this company. Unfortunately you have lost my business I will take my business somewhere that they actually value and respect their costumers.
Oct 22nd, 2023