Walmart Vision & Glasses

You really try to give a business a chance & never want to leave a review. Well after many attempts, speaking with the manager Michael who said he would help. I have never in 30 years have gone thru any of this. Dec.2023 made an appt in person with the girl there. 12/20/23 @6:46pm she calls me to tell me she can't find my insurance info online. Mind you I'm paying out of pocket for CONTACTS. She said I had to call my insurance company & could not be seen. Went back in person and Michael scheduled my appt for contacts and told me everything will work out. 1/4/24 went in for contact appt, spent $159.00 and had my Rx for glass from other doctor and decided to get glasses here. After being here 3-4 hours Augusta helped me, found my insurance information right away & said it covers my contacts. I said wow that's good. Placed an order for glasses & contacts. After I told him i wanted to try the contacts first but he said its better I order contacts now because its a good deal and only have to pay tax for contacts. 1/7/24 I called Augusta to tell him I need a different brand trial for contacts because the ones I had to dry. He said the doctor would get back to me on Tuesday 1/9/24. On 1/12/24 I go pick up my glasses & told Augusta the doctor didn't call me. He said something happened and he would call me on Tuesday 1/16/24. I tried my glasses on right away I felt nauseous and that it was strong. Michael and Augusta insisted that I take them and give them a try for 2 weeks and I have 60 days for return or problem. 1/15/24 I get a call my contacts are ready. I spoke with Michael told him my frustration I was feeling of all this back and forth. He heard me out apologize & said he would call me back that afternoon. That afternoon Augusta calls to say he will have my contacts order. 1/17/24 I go in ask why the doctor didn't call me on Tuesday 1/16 and why haven't I receive new trails to try. Michael was there that day and completely ignored me. Augusta was all confused and right there I just returned my glasses of spending $498.44 I asked him can you please call me when my contact trails come in since they already charged my insurance company for them. Well here we are today 1/21/24 no contacts. It's a shame how many chances I gave to make this right. I hope no one else go through this.
Feb 8th, 2024

Mr. Michael and there staff Always shown me there Top of the Line professionalism in customer services and they All Deserve An Award in there EMPLOYEE FILES!!!!
Feb 7th, 2024

This place is the worst and will have you waiting to get the right contacts. Michael says he will help you and really doesnt. This place is disappointing and I feel bad for the elderly people that they are taking advantage of, shame on the manager running this place like this.
Feb 7th, 2024

Augustus, Lena, and Shelby were so helpful to me at the vision center! They went above and beyond! Ill definitely be back. Rochelle is amazing too. She really loves helping people and you can feel this when she interacts with the customers and patients. She is full of light and kindness!
Jan 31st, 2024

Absolutely the best experience I ever had. Very friendly and helpful.
Sep 5th, 2023