Baldwin Motors

Very friendly & helpful finding where I needed to make my delivery
Dec 28th, 2023

Two times getting oil changed and they messed up. One time had not put bolt in right and 2nd time to to much .
Dec 16th, 2023

Great dealership Friendly and knowledgeable sales staff. The service department is outstanding.
Nov 18th, 2023

In my opinion, this dealership is a joke from the salesman we had to the owner. From the time we negotiated a price on our used car purchase to delivery of our vehicle it was a nightmare. First, a price was negotiated for purchase and at that time we discussed what we wanted fixed on the used car before we would take it. Well, as soon as they found out we were paying cash things changed. They then refused to fix what was promised. We were told the struts all around would be replaced and the cracked leaking taillight would be replaced. While the car was in the shop for repair we completed the paperwork. Afterwards, we were told that when they had the car up to replace the struts they only did the front ones because thats the only ones that looked bad. They also brought it around without the twilight being fixed. I might add that the windshield wipers were also terribly worn but we would replace them ourselves later. When my husband and I asked for the owner after not getting what was promised he was very arrogant and didnt seem to really care. When I told him that the struts were not done as promised he said he would right a note promising me struts for the rear when and if they go bad. He scribbled it in a piece of paper as if hastily written just to try to appease us. He asked me Sooo, you want me to lose money?? I then asked him the same question for ourselves. We also heard a conversation between 2 salesman that they were already losing enough money by us not financing the vehicle. The vehicle I purchased is a 2008 Subaru Outback wagon with approximately 42,000 miles. I might add during test drive I noticed the dash cracked and put back together but the salesman claimed he didnt know what happened. I later looked up the car fax as the receptionist was kind enough to print for me and the car fax said mild to moderate damage. And they didnt know??? Just an overall horrible experience. I would not recommend this dealership to anyone especially if you expect a pleasant experience with truthful, honest answers and repairs done a promised. My opinion is this is a very dishonest dealership that doesnt like when buyers pay cash!! Beware. Take your cash elsewhere.
Apr 8th, 2024

My wife and I purchased a 2017 Nissan Pathfinder SV on 12/4/2023. The car had 2 repairs needed - a new windshield, and a plate on the liftgate that housed the camera and hatch release buttons. We were given a discount to cover the cost of getting the windshield repaired ourselves, and were ensured that the liftgate part should arrive early the following week. We are now 13 days out, and the part still has not arrived. Also - we were told that the vehicle had been through a 155 point inspection, but when we got home, we noticed that they hadn't emptied the glove box, since there was a stack of the previous owners' papers in there, including a packet of personal checks. Also, one of the battery terminals was completely corroded and had to be replaced. Finally, one of the key fobs given to us didn't even go with the vehicle. We haven't reached out to the Louisiana DMV yet, but are also a bit concerned about a large fee that were charged, as well as an optional Gap fee that we were unclear about. Quite honestly, our salesperson was just encouraging us to electronically sign all of the purchase documents without reviewing them in detail. UPDATE: We spoke with Lindsey at Baldwin Motors,named they offer to reimburse us for expenses that we incurred to make our vehicle safe. They also were very apologetic about our experience, and ensured us that this was not the way that they transact business. We believe that this was, perhaps, an isolated incident, and believe that they will be diligent in their efforts to improve customer service.
Dec 29th, 2023