SAPPHIRE NAIL SPA

Their service was fast and they made sure I was comfortable. Not sure how they behave when they are busy, but they were about to close and didn't rush anything.
Apr 15th, 2022

Mar 31st, 2022

I loved my first visit! Will definitely be coming back!
Mar 19th, 2022

Amazing service! Denny was so great. New permanent nail shop
Mar 12th, 2022

Upon checking in with the reception, services and cost of services were explained. After services had already begun reception informed me that they had misquoted me the price and asked if I was okay with an increase in price. I was and said yes, because it was an honest mistake. However, I explained to reception that I would not be getting any polish and ask if I could just have my nails buffed. I was told that it was included in the service. This was specific. At the end of my service when I requested to have my nails buffed instead of Polish they wanted to add an additional charge. This was a problem for me since it was discussed specifically before services ever begun. Under the circumstances management could have made an exception to provide the services that were agreed. For my part, after being misquoted I had already agreed to an increase in price. Now they were wanting to do a second increase in price. This simply was not fair. What makes this so egregious is the increase in price was only $5. This is a charge that management could have waived. The service itself was okay but nothing fantastic or out of this world. There are plenty of other nail shops that provide better service at less cost. I suggest not using this one because management is not flexible to keep customers happy. Additionally, as previously stated the service was not above average. The only way I see myself going back is if management was to apologize and offer something for me to return. I don't expect that will ever happen since they were too cheap to waive a $5 charge after I had already agreed to a far greater increase in pricing. Don't use this nail shop. Find one that's more customer friendly.
Apr 2nd, 2022