Banfield Pet Hospital

Love Banfield
Feb 24th, 2024

This review does not include Cameron (front desk/tech). She was absolutely amazing!! I originally gave an excellent review but after using Banfield on Millerville for 3 months, I am not satisfied at all. I was tricked into the wellness plan that doesn't cover anything- my dog got a rash and I thought the office visit would be covered by her wellness plan....nope! I had to leave the appointment because I couldn't pay an extra $150 on top of the $88/month I pay.(If you read other reviews, you will see a lot of people complaining about the same). There is zero communication amongst the staff. My dog has heartworms and I had several issues on my end and when I would call to get information/advice, I would have to repeat myself to several different people. They don't document anything in their system. Prices are outrageous. Their voicemail is full at all times- meaning they don't check their messages on a daily basis. The vet increased a medication dose and I went to pick it up per the vet's request and had to wait over an hour just for a medication. The wait times for appointments, return phone calls, etc is ridiculous. Very unorganized. The vet was very thorough with explaining heartworm treatment but only gives you one option to treat. Banfield does not do the slow kill process for heartworms and made me feel like a horrible dog mom because I couldn't afford the shots... I rescued my dog and she had heartworms when I got her. It's not like she got heartworms from lack of care from me. Now I am stuck paying $88 for a wellness plan at a vet that my dog is no longer seeing. I also don't like how the animals are kept in crates all day until the vet can see them. That is wrong! My very first appointment, all I could hear was dogs crying the entire time. It was sad. The Banfield website isn't even working for me to download my dogs records! There is always an issue! Dissatisfied is an understatement. So disheartening
Dec 2nd, 2023

I ask you if my dogs heart murmur is like my mother's heart failure, Could it lead to that? And that's funny? None of you explain anything. You didn't help.
Nov 26th, 2023

In and out with medicine and peace of mind. I made an appointment online at 10PM after my kitty injured her eye. Was seen right away and left after 35minutes. $160 for the visit/eye stain/ & meds. I read the other reviews about how they push you to buy a care plan but that was never mentioned to me however I do think its a great product for younger pets. This appointment was on a Sunday. Compared to other vets, a weekend appointment would have easily cost me triple the cost. Will return if another pet emergency arises.
Nov 8th, 2023

I have never been so insulted and let down by a vet. And now, we are stuck with using this horrible service because I was tricked into that wellness plan. Now I'm locked in to a vet that we are EXTREMELY disappointed with. I wished id read the reviews first. DO NOT EVER USE BANFIELD AT MILLERVILLE RD IN BATON ROUGE. THEY ARE THE ABSOLUTE WORST on customer service and how to treat owners of pets facing major crisis. They are a sales company more interested in pushing plans to people who can't afford them. Then treat the customer as if they are beneath them. I was told the only time the vet could talk to me was 5pm to 6pm. I work in ER .. at 5-6pm I am at front desk arriving emergency patients. I cannot take calls at night while at work. After being told how important the vets time is and that's the only time she could talk to me .. and being told my job is not as important as hers. I want out but thanks to the $86 a month you tricked me into (I only signed contract for lower program but you verbally told me it wasnt good enough and tricked me into the higher price for the care my baby would need. And now I find out it doesn't even cover that care. Your service for this treatment is $500 higher even with that plan than all the other areas vets without any plan or ins.. But now you have me locked into the plan so I can't afford so I can't afford to go to a good vet who would be polite, more thoughtful and cheaper. I especially do not like that we can't go with our boy to his visits. We have to drop off and pick up much later meaning he's in a cage all day. I'm telling the world to stay away. Go to a local vet who truly cares about your pet and you. Not just the Almighty sales ploy.
Oct 30th, 2023