U-Haul Neighborhood Dealer

This has to be the most incompetent experience of my life and the lady that works there is just as incompetent as the company. Ill never ever deal with or recommend anyone to ever use any uhaul location all because of her . I called into customer service to request a truck to move my moms home after her passing. This lady reassured me a thousand times because I kept asking a thousand times will my card be charged ? Because it wasnt the card I wanted to use . My card gets charged before I even brought the truck back (which was a lie) and the amounts were completely different than what we discussed on the phone . My mileage was outrageous. They told me that every extra mile was $.50I was charged $1.09 almost $200 more dollars than I expected to pay she tells me my amount was a total of $289 and to my unlikely surprise, I was charged a total of $349. To some that may not seem like a lot but its the fact that I was lied to. I called this lady many times to assure my card wouldnt be charged and it still was charged . After I paid my balance , she started to reject my calls when I called about the charges and completely ignored me . This is the reason why so many good people end up in bad situations because of people like her . Ill let my mom and God take care of her and her incompetence Ill never spend my money with this company again. They turned a stressful situation into an even more horrible situation.
Nov 18th, 2021

Good
Oct 12th, 2021

Sep 20th, 2021

Good service and good equipment.
May 1st, 2021

Seems like answering their phone isnt part of their business model. Called a dozen times and left messages between 9am-12pm on a Monday. Never heard back. I guess the owner goes to church seven days a week.
Sep 23rd, 2020